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LVN Intake Nurse, Pleasant Hill, CA

Hospice East Bay


Pleasant Hill, CA

March 1, 2018

Hospice of the East Bay: LVN Intake/Admissions Nurse
Status: Full-time, Benefited
Schedule: Day Shift with Weekend Rotation

About Us

Hospice of the East Bay (HEB) is a community based program of home care for terminally ill patients. Care is given to patients and families by an interdisciplinary group. Bereavement care is provided to the family for one year after the death. Hospice services are given regardless of ability to pay, making the agency dependent on donations and insurance billing to meet operating expenses.

Position Summary

Reporting to the Admissions Director, this position is responsible for assisting the Intake Nurse in the referral process which includes: providing functional guidance and direction to Intake Assistants/Admissions Specialists; obtaining all of the pertinent demographic information; obtaining the payer source; entering the referral in to Allscripts; assuring that referrals are processed as quickly as possible; promoting optimal customer service at all times.

Essential Functions

  • Assists with responding to incoming referral calls and obtaining demographic information needed for the referral, including patient and family member’s demographics. Obtains H&P, progress notes, D/C summaries and signed Certificate of Terminal Illness. (CTI)
  • Enters patient demographic information into Allscripts in a timely manner
  • Collaborates with the Intake RN to assure that referrals are processed accurately and timely
  • Fulfills all nursing responsibilities in absence of RN
  • Performs quality control of staff maintenance of client files and data input
  • Provides education to community member call inquiries about Hospice philosophy, HEB services and Admission process
  • Assembles and copies patient data timely. Maintenance of organized records
  • Maintains a system for reporting inquiries, referrals, admissions and consults and monitor for accuracy
  • Coordinates the distribution of tasks within the department and monitors for accurate and timely completion. Structures work for others around performance benchmarks and reporting deadlines
  • Enters information for approved Intake/Admission staff monthly schedules
  • Runs weekly Admissions Referral /Conversion reports
  • Monitors and updates Admissions and Bruns House boards for accuracy
  • Maintains system for tracking verbal CTI’s to ensure that a timely, returned, signed CTI has been received by HEB Ensures the CTI process is updated daily and monitors for accuracy and timeliness
  • Maintains system for HEB clinical staff review of records
  • Oversees and maintains admission charts and ensures they are readily available for the admissions at all times
  • Reads and responds to email and voice mail communications timely
  • Keeps Admissions Director updated as to the status of the work being performed by the rest of the Intake Support Staff
  • Supports Admission Director in the selection process of new employees and orientating of new staff
  • Leads Intake Specialists in team work activities regarding goal setting
  • Takes orders from PCPs, hospitalists, ECIN, consults, written documents to admit and evaluate if appropriate and CTIs. Enters in Allscripts Completes MSP (Medicare Secondary Payer) and initial assessments under assessments tab in Allscripts
  • Completes INTAKE note in Allscripts clinical notes verifying which NP/MD patient/family chose to attend and follow
  • Go out to consult with patient/family if no one else available. Explain hospice and sign consents leaving the SOC (Start of Care) date blank
  • Go out and evaluate for Bruns admission if no one else available. Complete Bruns admission process: call Bruns attending, check with Bruns for availability and time of transfer, complete consents and FAX all necessary paperwork to Bruns, inform intake desk
  • Print out and complete daily Query form
  • General filing as needed
  • Other duties as assigned

Position Requirements

  • Must have the medical knowledge and critical thinking skills to effectively assist with the process for referral to agency services
  • Understands and is able to communicate all agency services to caller, have excellent interpersonal, communication and organizational skills
  • Detail oriented, able to prioritize, work independently and follow through on tasks
  • Able to handle sensitive issues
  • A self-starter with a high degree of initiative, motivation and flexibility
  • Able to form harmonious, professional relationships with internal and external customers
  • Exhibit a can-do attitude toward assignments
  • Knowledge and understanding of the hospice philosophy and hospice criteria for admission
  • Knowledge and understanding of the palliative care philosophy and admission criteria for the program, knowledge of private insurance, Medicare and Medi-Cal regulations as well as the Hospice Benefit
  • Able to remain sedentary at desk for 70% of day
  • Must possess valid California license and reliable vehicle for minimal travel
  • Must possess appropriate automobile insurance
  • Demonstrated ability to work all forms of clinical intake, including electronic, telephonic and facsimile requests at acceptable productivity and quality standards
  • Must be able to work well under pressure, meeting multiple and sometimes competing deadlines, demands and changing priorities
  • Must demonstrate cooperative behavior with colleagues and supervisors
  • Must be flexible with work assignments and professional when dealing with clients and staff. Ability to change direction quickly as work needs change
  • Must be able to coordinate and ensure that all work is completed by end of day
  • Must adhere to departmental goals, objectives and performance standards a Must have demonstrated leadership qualities

Experience and Education:

  • High school education or equivalent required.
  • Relevant Associate’s degree required; Bachelor’s degree preferred
  • California LVN license required
  • Minimum of one year relevant administrative experience in home health or hospice agency, physician’s office or hospital required
  • Knowledge of medical insurance companies and managed care systems preferred
  • Knowledge and experience with Microsoft Windows programs required

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