Manager - Information Technology Training, Menlo Park, CA
Manager - Information Technology Training - (1.0 FTE, Days)
Category: Information Technology
Job Type: Full-Time
Location: Menlo Park CA 94025
1.0 FTE, 8 Hour Day Shifts
Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.
The Manager of Information Technology Training under the Director of Clinical Informatics is responsible for implementing and managing all Information Technology end user training needs. This includes managing a team of Instructional Designers and Credentialed Educators. The Manager of Information Technology Training integrates user needs, makes an assessment of appropriate training methodologies, and implements training plans. S/he is responsible for ensuring that all users are trained at an appropriate level and able demonstrate proficiency in the EPIC system.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).
- Performs supervisory functions by interviewing, selecting and providing training for new staff; by approving or disapproving recommendations from subordinate staff on personnel actions; by evaluating subordinates' performance; by hearing and resolving employee grievances; and by determining the need for and initiating disciplinary action in order to ensure adequate and competent staffing for the department, program, division or institution.
- Develops a Learning Services Team education plan to ensure Instructional Designers and Credentialed Educators maintain and improve their job skills.
- Develops and executes comprehensive learning services strategy. Develops and monitors comprehensive training plan for all new IT projects. Manages, designs, and develops custom blended learning solutions.
- Develops the Policies and Procedures as they relate to Learning Services education plans
- Manages and maintains the Learning Management System (LMS), IT master curriculum and course catalog.
- Monitors and reviews the progress of end user training by using questionnaires and through discussions with organizational managers and Project Managers.
- Provides leadership in resolving specific training problems, either on a one-to-one basis or in groups.
- Responsible for measuring, tracking and evaluating the effectiveness of all training courses as well as keeping accurate up-to-date records of all training processes.
- Responsible for planning, developing, coordinating and managing all Information Technology end user education.
- Responsible for developing and executing end user IT technology optimization education.
- Responsible for the deployment of all IT instructor led classroom training, electronic learning, which may involve interactive Internet-based training, multimedia programs, distance learning, videos and other computer-aided instructional technologies, simulators, conferences, and workshops.
- Oversees maintenance of EMR training environment.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in a work-related discipline/field from an accredited college or university
Experience: Five (5) years of progressively responsible and directly related work experience
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
- Ability to communicate complex concepts in simple form to cross-functional departments or teams
- Ability to manage complex projects and resources (people, costs, and time) across multiple departments
- Ability to mediate and resolve complex problems and issues
- Ability to provide leadership and influence others
- Ability to strategize, plan and implement change
- Ability to supervise, coach, mentor, train, and evaluate work results
- Ability to work effectively with individuals at all levels of the organization
- Knowledge and ability to direct a staff in integrating information technology services with the work requirements and deliverables of the unit
- Knowledge of new technologies (in specific field) and ability to maintain and stay abreast of updates and changes
- Knowledge of principles and practices of organization, administration, fiscal and personnel management
- Knowledge of project management process and systems
- Knowledge of Epic Electronic Medical Records
- Knowledge of Adobe Captivate
Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer
Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.