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Client Reporting Analyst II, Phoenix, AZ


Blue Cross Blue Shield of Arizona

Professional

Phoenix, AZ

November 29, 2018


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Introduction

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,400 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Position Details

Using analytic tools, identify, design, recommend, and execute solutions to deliver actionable information to customers. Provide follow-up consultation on solutions as needed.

  • Under close supervision, analyze data at the customer-segment level, including comparison to plan-level benchmarks
  • Develop processes, write programs and/or create databases using analytic tools to produce accurate and timely completion of analytic solutions
  • Partner with peers to establish, evaluate, and continually improve measurement methodologies, while adhering to nationally accepted analytic and reporting standards
  • Interpret, communicate, and present results to customers in a consistent and easy to understand format that facilitates fact-based decision making
  • Pursue expansion of current knowledge and skills
  • Under general supervision, analyze healthcare data at the customer-segment level, including comparison to plan-level benchmarks
  • Serve as an internal technical and analytic consultant to define business questions and transform data into meaningful and actionable information for a variety of customer segments
  • Display initiative in research beyond the specific assignment
  • Pursue expansion of current knowledge and skills
  • Meaningfully contribute to the area’s workload, considering volume and complexity
  • Provide self- and peer-review of level 1

Employment Requirements

Required Work Experience

  • 3 years of experience in data analysis using analytic tools and processes

Required Education

  • Bachelor's Degree in business, mathematics, statistics, healthcare administration or related field of study (Applies to All Levels)

Preferred Work Experience

  • 3 years of experience working for a healthcare organization / health insurer

Preferred Education

  • Master’s Degree in business, mathematics, statistics, or related field of study (Applies to All Levels)

Required Job Skills (Applies to All Levels)

  • Intermediate proficiency in database, presentation, spreadsheet and word processing software
  • Advanced in spreadsheet software (Applies to Levels 2 – 3)
  • General proficiency in mathematical concepts (Applies to All Levels)
  • Advanced skills in mathematics and statistics (Applies to Levels 2 – 3)
  • Intermediate understanding of data management principles (Applies to Level 1- 2)
  • Advanced understanding of data management principles (Level 3)
  • Basic skill with SAS and/or SQL
  • Intermediate skill with SAS and/or SQL (Applies to Levels 2 – 3)
  • Proficiency in SAS Enterprise Business Intelligence software (Level 3)
  • Intermediate skill with SAS Visual Analytics (Level 3)

Required Professional Competencies (Applies to All Levels)

  • Broad understanding of health insurance terms and concepts
  • Analytical knowledge necessary to generate analytic solutions
  • Ability to solve problems independently and draw accurate conclusions from data using basic analytic techniques
  • Ability to deal with ambiguity and make recommendations with less than complete or conflicting information while maintaining appropriate time management
  • Ability to maintain confidentiality and privacy
  • Ability to communicate effectively, both orally and in writing, to all levels in all departments
  • Ability to summarize technical information to a non-technical audience
  • Ability to build and maintain productive working relationships with others

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

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