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Claims Supervisor, South San Francisco, CA

Health Plan of San Mateo


South San Francisco, CA

April 1, 2019


The Health Plan of San Mateo (HPSM), a managed care health plan, seeks a full time Claims Supervisor. The Provider Dispute Supervisor assists the claims manager with the daily oversight and management of the claims provider dispute process. The supervisor will direct and support the day to day activities of assigned staff and monitor the accurate and timely resolution of disputes for all lines of business.

The essential duties and responsibilities will include the following:

  • Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and implementing corrective action steps when necessary; developing, coordinating, and enforcing systems, policies, procedures and productivity standards. Complete performance evaluations in a timely manner.
  • Plan, organize and direct work activity of the PDR Team consistent with organizational policies and procedures and which are compliant with State and Federal guidelines.
  • Monitor and review PDR Specialist workload and productivity; make assignments and provide direction and backup as needed.
  • Oversees research, investigation and resolution of all types of Provider Disputes.
  • Ensure projected/departmental goals are met; develop strategies and schedules for meeting stated goals.
  • Respond to escalated or complex provider inquiries regarding Provider Disputes
  • Assist manager to develop policies and procedures and/or desk procedures for the Team.
  • Assist manager in the training of PDR staff including the development and review of related job aids.
  • Continuously monitor and evaluate unit performance and take steps to improve efficiency and quality of unit operations.
  • Implement necessary policy and regulatory changes.
  • Communicate newly-identified and potential issues to Claim Manager or other departments as necessary
  • Resolve second level PDRs
  • Recommend opportunities for improvement identified through the trending and analysis of all incoming PDRs.
  • Perform all duties of a PDR Specialist
  • Manage auditing and quality control; log, track and report results to the Management Team.
  • Maintain knowledge of industry trends, bet practices and regulatory requirements.
  • Facilitate and document meetings
  • Perform other duties as assigned


Education and Experience: Minimum two (2) years processing health plan provider disputes. Previous experience working in a supervisory capacity. Experience with Medi-Cal and Medicare preferred. Bachelor’s degree in related field preferred.

Knowledge of: Managed Care. Provider billing rules. CPT, HCPCS, revenue and ICD-10 coding . State and federal regulation pertaining to the processing of provider disputes. Personal computers and proficiency in Microsoft Office Suite applications, including Outlook, Word, Excel, Access and PowerPoint.

Ability to: Work cooperatively with others. Work as part of a team and support team decisions. Communicate effectively, both verbally and in writing. Collaborate with multiple parties to solve problems and solve problems independently. Provide feedback in a constructive and growth-oriented manner. Adapt to changes in requirements/priorities for daily and specialized tasks

Compensation & Benefits

Starting Compensation Range: - Depending on Experience

Benefits Information: Excellent benefits package offered, including HPSM paid premiums for employee’s Medical, Dental and Vision coverage. Employee pays a small portion of the dependent premiums (5%) for medical and dental benefits. Additional HPSM benefits include fully paid life, AD&D, and LTD insurance; retirement plan (HPSM contributes equivalent of 10% of annual compensation); holiday and vacation pay; tuition reimbursement plan; onsite fitness center and more.

How To Apply

Application Process: To apply, submit a resume and cover letter with salary expectations to: Health Plan of San Mateo, Human Resources Department, 801 Gateway Blvd., Suite 100, South San Francisco, CA 94080 or via email: or via fax: (650) 616-8039. File by: Continuous until filled. The Health Plan of San Mateo is proud to be an Equal Opportunity Employer and encourages minority candidates of all backgrounds to apply

Submissions without a Cover Letter and salary expectations may not be considered

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