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Director Ops - Surgical Svcs, Park Ridge, IL

Lutheran General Hospital


Park Ridge, IL

June 11, 2019

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Director Ops - Surgical Svcs

Req #: 111910
Facility: Lutheran General Hospital
Department: Management/Supervisory
City: Park Ridge
Posting Budget Status: Day
Shift Type: Full Time - Permanent
Posting FTE: 1

Position Requirements:

  • Current nursing license in State of Illinois
  • Masters Degree with an advanced degree in nursing (BSN or MSN)
  • 5 years progressive experience in health care management.
  • Demonstrated leadership of multiple departments which represent a broad portfolio of responsibility.
  • Financial analysis and planning.
  • Problem solving and analytical skills.
  • Effective communication and team-building skills across departments and disciplines.
  • Ability to develop and lead multidisciplinary teams to achieve outcomes in a changing environment.
  • Business development and strategic planning skills.
  • Resiliency and flexibility to deal with a changing environment.
  • Ability to work collaboratively with internal/external customers.
  • May be exposed to hazardous materials and life-threatening diseases.
  • Ability to travel between sites within the system.


The director of operations is responsible to define, develop, and implement hospital initiatives and strategies to ensure that quality patient care is provided in a cost-effective manner, utilizing continuous quality improvement techniques. The position is responsible for the key result area in a broad portfolio of services that includes: Main Operating Rooms, Pre-Surgical Testing, Pre-Operative Care Unit, Post-Operative Care Unit, Ambulatory Surgery Center, Anesthesia Support Services, Materials Management, CPD.


  1. Evaluation of existing programs and services and development of new surgical programs and services, in conjunction with the Vice President of Surgical Services, to meet the needs of identified patient populations within the mission, vision, and overall strategic plan of the organization.
  2. Responsible for organizing, planning, and directing the clinical and administrative operations within Surgical Services in accordance with Advocate's mission and vision.
  3. Responsible for the efficient and effective utilization of human, material, and fiscal resources for the provision of patient care, program development, and market share growth.
  4. Responsible for the development and implementation of cost management/containment strategies in support of hospital objectives.
  5. Advocate Experience is hardwired within all areas. Assures customer service and associate satisfaction, focusing on solving customer problems, meeting/exceeding customer expectations, and assuring feedback to staff and developing programs to improve associate morale.
  6. Development and direction of the performance of areas of responsibility in compliance with the standards required by Advocate Health Care, accreditation agencies, and clinical practice.
  7. Direction of managers and other staff members in performance of their accountabilities so that optimal patient care is achieved.

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