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Senior Manager, Clinical Services, San Francisco, CA

Institute on Aging

Senior Manager

San Francisco, CA

July 11, 2019

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Institute on Aging Careers

Senior Manager, Clinical Services (1394)

PACE Program - LIFEWAYS San Francisco, California


Institute on Aging (“IOA”) is dedicated to preserving the dignity, independence and well-being of older adults and people with disabilities. Our broad spectrum of services addresses not just the traditional health care needs of our clients, but the needs of the whole person as well – from mental health services to housing support, in-home care, crisis intervention, social isolation programs, caregiver support and intensive case management.

This break-through model of care, and our 40+ years of hands-on innovation, have dramatically enhanced the quality of life for our clients, improved their health outcomes and reduced costs for our payor partners. Our track record of success is why Institute on Aging is recognized as a national leader in shaping healthcare policy.

We are seeking a Senior Manager, Clinical Services who will serve as an integral member of the PACE leadership team. PACE (Program of All-Inclusive Care for the Elderly) is a total system of care that provides the full continuum of health services (medical care, rehabilitation, acute care, transportation, home care, day centers, and home delivered meals) to older adults. Our PACE partner, On Lok Lifeways, pioneered the national PACE program in 1971, allowing older adults who are ill or disabled to live in their own homes. IOA runs an On Lok PACE Center — a vibrant place where clients have access to medical care, social activities, exercise and meals — in our San Francisco headquarters location.

Key duties and responsibilities of the Senior Manager, Clinical Services include, but not necessarily limited to the following categories and corresponding tasks:


  • Creating a work environment conducive to safe work practices, effective communication, staff collaboration, positive morale
  • Creating an environment where diversity is valued and encouraged
  • Establishing effective relationships with the community, including professional groups and community organizations
  • Developing and implementing a clinic budget in collaboration with the PACE VP and leadership team


  • Planning, implementing and evaluating nursing processes and procedures, assuring high standard of practice
  • Ensuring appropriate systems are in place for service delivery
  • Working closely with other managers to provide structure and communication across inter-disciplinary team (IDT)
  • Participating directly and indirectly in program related committees, as assigned
  • Initiating program changes in response to changing environment and strategic direction of the agency
  • Providing administrative oversight for non-physician contract specialists


  • Providing leadership, oversight, and direction for clinic staff and home care nurses within PACE ensuring competencies, performance reviews, and training requirements are met
  • Working with staff to establish goals and foster staff development
  • Implementing a best practice approach assuring staff are trained to provide services effectively and efficiently

Quality Assurance

  • Developing and standardizing policies and protocols within clinic and in nursing practice in the community to meet standards of practice and quality assurance for services
  • Responding to incidents and client grievances as needed
  • Collaborating to establish and implement a written plan for Quality Assurance including quality indicators with appropriate standards, goals, objectives and monitoring
  • Collecting and analyzing data on quality indicators to identify trends and opportunities for improvement
  • Developing goals and implement corrective action plan to manage utilization of services ensuring client needs are met in an efficient manner

Regulatory and Contractual Requirements

  • Promoting and ensuring compliance with all regulatory and licensing standards
  • Responding to clinical deficiencies from site audits by developing, implementing and monitoring corrective action plans
  • Submitting clinical reports to On Lok, DPH, OSHPD, and CMS as needed


  • Bachelor’s degree or higher in Nursing from an accredited college or university
  • Current California RN license
  • Minimum of 2-years geriatric nursing experience
  • Minimum of 2-years supervisory experience in the health care industry
  • Experience in building and supervising a high performing multi-disciplinary team
  • Ability to work within an interdisciplinary team with initiative, imagination, resourcefulness and flexibility
  • Ability to comprehend complex materials
  • Excellent verbal and written communication skills
  • Ability to speak and write English clearly and accurately


  • Master’s degree or higher in Nursing from an accredited college or university
  • 5+ years of geriatric nursing expertise
  • 5+ years of supervisory health care experience, preferably in a clinical environment
  • Current/prior experience working with behavioral health population
  • Current/prior Palliative care experience
  • Familiarity with the application of Information Technology (IT) to clinical care, including patient care record-keeping, billing, quality assurance, outcomes assessment and pertinent privacy requirements
  • Familiarity with California Title 22 regulations
  • Demonstrated ability to work collaboratively and to encourage collegial working relationships and team building within agency and with outside partnerships
  • Broad understanding of community-based health and social services and pertinent policy issues
  • Creative thinker and knowledge of marketing concepts and strategies
  • Bilingual language and comprehension ability in either Spanish or Cantonese


  • Ability to lift, transfer, maneuver, and re-position 35 lbs.
  • Ability to reach, bend and walk.
  • Five finger manipulation.

We encourage you to learn more about Institute on Aging by visiting

IOA reserves the right to revise job descriptions or work hours as required.

IOA is an Equal Opportunity Employer: minority/female/disability/veteran

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