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Tribal Relations Coordinator, Phoenix, AZ


Blue Cross Blue Shield of Arizona

Professional

Phoenix, AZ

August 6, 2019


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Job Title Tribal Relations Coordinator
Job ID 4911
Location Phoenix
Full/Part Time Full-Time
Regular/Temporary Regular

Introduction

Blue Cross Blue Shield of Arizona is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. Founded in 1939, the company has more than 1,400 dedicated employees throughout its Phoenix, Tucson, Chandler and Flagstaff offices. Providing health insurance products, services and networks to more than 1 million Arizonans, Blue Cross Blue Shield of Arizona offers various health plans for individuals, families, and small and large businesses. Blue Cross Blue Shield of Arizona also offers Medicare supplement plans to individuals over age 65.

Blue Cross Blue Shield of Arizona helps to fulfill its mission of improving the quality of life of Arizonans by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

Position Details

  • Responsible for serving as a liaison between Blue Cross Blue Shield of Arizona (BCBSAZ), Tribes, Indian Health Services (IHS), Urban Indian Organization, and other relevant stakeholders in support of the Community Health Intervention’s Mobilize AZ initiative as well as other BCBSAZ-related initiatives. This position will coordinate tribal consultation between BCBSAZ and the American Indian tribes in Arizona. This position is also responsible for researching, analyzing, and developing reports/deliverables related to the healthcare needs of American Indians and Alaska Natives.
  • Act as a liaison between the health plan and Tribes, Indian Health Services (IHS), Urban Indian Organizations, and other relevant stakeholders in support of the Community Health Intervention’s Mobilize AZ initiative and other relevant BCBSAZ initiatives.
  • Coordinate tribal consultation between BCBSAZ and the American Indian tribes in Arizona, as appropriate.
  • Research, analyze, and develop reports/deliverables related to the healthcare needs of American Indians and Alaska Natives as it related to Mobilize AZ and other BCBSAZ initiatives.
  • Demonstrate and utilize knowledge of healthcare issues that impact American Indians and Alaska Natives to developed targeted strategies for programs, interventions, and partnerships.
  • Utilize extensive knowledge of cultural diversity of the various Tribes in Arizona and demonstrate the ability to sensitively interact with Tribal leaders/representatives, federal/state officials, and other key stakeholders.
  • Possess an understanding of the complexities of the healthcare delivery system with a special emphasis on delivery systems that provide services to American Indians and Alaska Natives both on- and off-reservation.
  • Coordinate and convene meetings (in-person, virtual) to ensure progress of partnerships, strategic goals, and program objectives.
  • Conduct trainings throughout BCBSAZ that facilitate an understanding of cultural diversity and sensitivity as it relates to Tribes in Arizona.
  • Consult and coordinate with various internal departments, external plans, providers, vendors, businesses and government agencies to build collaboration, obtain information, and gain stakeholder support to meet departmental projects and goals
  • Function as the primary contact with assigned project and vendor partner(s)
  • The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
  • Perform all other duties as assigned

Employment Requirements

Required Work Experience

  • 4 years of experience working on healthcare issues that impact American Indians and Alaska Natives
  • 4 years of experience working in the healthcare field, health plan setting, or healthcare delivery system
  • 4 years of experience working with Tribal leaders/representatives, federal/state officials, and other relevant stakeholders

Required Education

  • Bachelor’s Degree in general field of study or healthcare related field

Preferred Work Experience

  • 5 or more years of experience working on healthcare issues that impact American Indians and Alaska Natives
  • 5 or more years of experience working in the healthcare field, health plan setting, or healthcare delivery system
  • 5 or more years of experience working with Tribal leaders/representatives, federal/state officials, and other relevant stakeholders

Preferred Education

  • Master’s Degree in general field of study or healthcare related

Required Job Skills

  • Intermediate skill in use of office equipment including copier, fax machine, scanner and telephones
  • Advanced PC proficiency (Excel, powerpoint, etc) with exceptional attention to detail
  • Excellent verbal skills for oral presentations
  • Excellent written skills to present clear, high quality materials/deliverables

Required Professional Competencies

  • Demonstrated ability to interact with colleagues, clinical staff, peers and external/internal staff at all levels
  • Strong communication and relationship building with clinical and non-clinical personnel
  • Ability to solve problems crossing multiple functional areas and business units
  • Analytical knowledge to research and make decisions based on available information to complete activities.
  • Practice interpersonal and active listening skills to achieve customer satisfaction and departmental communication standards
  • Good business acumen
  • Act with diplomacy and sensitivity
  • Interpret policies, programs and guidelines

Required Leadership Experience and Competencies

  • Ability to use available information to focus project’s scope and identify priorities
  • Represent BCBSAZ in the community

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

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