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Clinical Informatics Nurse, Kailua-Kona, HI

West Hawaii Community Health Center


Kailua-Kona, HI

November 8, 2019

West Hawaii Community Health Center is a leader in delivering outstanding patient-centered health care on the Big Island of Hawaii. Our mission is to make quality, comprehensive, and integrated health services accessible to all, regardless of income. We are dedicated to offering services that are culturally sensitive and promote community well-being through the practice of malama pono (caring for others in a way that is right).

We are currently recruiting the following key position:

Clinical Informatics Nurse


Clinical Informatics Nurse serves in a leadership and infrastructure role across the organization by specializing in patient care processes, clinician workflows and the utilization of the electronic health record to accurately and efficiently document healthcare services provided and maximize reimbursement from payors. The informaticist provides timely and high-quality reports in a variety of formats and leads the analysis, development, implementation and on-going evaluation of clinical information for both staff and leadership audiences. Participates and assists in date integrity analysis, data capturing and software implementation updates on an on-going basis. Provides training and support to end-users to obtain optimal use of electronic health record and practice management software. The Informaticist drives transformation through the careful analysis of metrics and existing data with current clinical processes and promotes effective workflow design through the utilization of change management strategies and project management while leveraging available resources. The Clinical Informatics Nurse utilizes internal and external resources to maintain up to date knowledge of current trends and issues in healthcare, nursing practice, healthcare informatics, training techniques, regulatory standards and organizational policies and procedures.


The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

  1. Collaborates with clinical management and multidisciplinary team members to assess and continually improve effectiveness and productivity of clinical workflows with software programs.
  2. Understands organizational workflows and promotes optimal use of the EHR application to capture all relevant information in a manner that can be evaluated and reported.
  3. Ensures the implementation of continuous quality control processes and deliverables by meeting with leadership and quality improvement teams to review current needs and identify workflow and/or software issues and propose solutions.
  4. Provides support and coaches clinical management and supervisors in effective process analysis and improvement techniques and in using data to assess and improve clinical performance.
  5. Assists with data integrity analysis and works with clinical leadership to identify the cause of data gaps and find a solution through the evaluation of all levels of data entry, collation and reporting.
  6. Leads multidisciplinary groups toward solutions including medical providers, clinical support staff, data specialists and management. Provides system level leadership to champion organizational changes from inception to culmination. Identifies barriers to change and accepts and manages ambiguity/complexity.
  7. Plans, organizes and conducts or participates in technical training programs inclusive of all applicable clinical and support roles. Identifies staff training needs based on data analysis and works with clinical leadership to develop appropriate training materials and processes to optimize EHR use.
  8. Supports innovation in clinical practice, care delivery systems, and healthcare business operations by staying current through literature and continuing education in healthcare informatics and care delivery. Disseminates and incorporates research findings to improve clinical operations in alignment with organizational goals and objectives.
  9. Effectively uses, interprets, applies and communicates data and information from multiple sources. These data sources include financial reports, clinical and service quality data, human resource data and information from external sources such as third-party payors and public health data.
  10. Evaluates software utilization by individuals, teams, departments and organization to determine effectiveness, accuracy and consistency. Maintains records and tracking tools and communicates pertinent feedback to clinical leadership.
  11. Assists in the development or revision of health informatics related policies and standard operating procedures.
  12. Communicates any risks in data recording or storage to leadership promptly and effectively.
  13. Assists in quality of care reporting for P4P, MU, HEDIS, ect. as determined by the clinical leadership/executive team.
  14. Builds an effective network of internal and external resources to facilitate the provision of services as an FQHC with the unique population served, current software applications and reporting requirements.
  15. Participates as a member of various project workgroups and attends meetings as required.


Requirements of Position

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education: This position requires a Master of Science ( MSN) in Nursing,

Experience: Five (5) years of experience providing direct patient care in an acute care or ambulatory setting. One (1) year of change management, Clinical informatics, project management, quality improvement and/or date analyst experience. One year of leadership experience in a nursing or clinical setting with in an FQHC preferred.

Equivalency: Bachelors of Science In Nursing (BSN) or Health Informatics with 3 years informatics-related experience may be substituted for the Master’s degree on a year for year basis.

Certifications: Must have current, valid RN license in the State of Hawaii. Must obtain American Nurses Credentialing Center (ANCC) Clinical Informatics certification with in 18 months of hire. Must maintain current BLS certificate.

Knowledge, Skills and Abilities

The Clinical Informatics Nurse must be familiar with the community health care field and must have a sound understanding of and ability to apply leadership and management principles and methods. Additional knowledge and skills important to this position include but are not limited to:

  • Proficient in use of the electronic health record (electronic medical record) to record and retrieve patient health information, obtain reports and evaluate documentation and associated charges.
  • Demonstrate knowledge of the principles of growth and development over the life span and incorporate them in their plan of care and health education.
  • Supervisory skills and knowledge of clinical management techniques regarding various clinical functions (i.e. JCAHO, OSHA, lab, pharmacy, infection control) and familiarity with state and federal laws and regulations for the operation of nursing services is essential.
  • Interpersonal relations and customer service skills; facilitating interdepartmental, inter-clinical operations.
  • Knowledge of the applicable administrative standards, rules and regulations
  • Good organizational and self-management skills, including time management, document handling and management, etc.
  • Demonstrated skill and knowledge of computer systems including but not limited to word processing, spreadsheet, database, and electronic communication software applications.

Language Skills:

  • Ability to read and interpret documents such as patient records, operating and maintenance instructions, procedure manuals, etc.
  • Ability to write at an above average level of competence, including internal reports and memoranda.
  • Ability to communicate with diverse groups of people to include staff and providers and patients.
  • Ability to communicate effectively with patients and their families to make their visit a pleasant experience.
  • Sensitivity to the multicultural nature of the service area population and may be required to communicate in another language.

Personal Characteristics

Personal characteristics include: being a team player, self-starter working well with minimal supervision, high integrity, good personal habits, regular work attendance, courteous and friendly, able to work well with diverse groups of people, organization of multiple tasks and projects, and gain and maintain respect of others, both inside and outside WHCHC and the communities it serves.

Confidential and Sensitive Information:

Because the employee has access to personal and professional data regarding individual employees and their families, personal data regarding individual patients and the families, and/or sensitive company financial data, an essential job result is the maintenance of a high level of confidentiality of the information processed by the employee. Violation of this confidence may result in disciplinary action, including termination of employment.


General Remarks: The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks and functions.

Environment: The noise level in the work environment is usually moderate. There are no known environmental hazards on the premises. Work environment is often stressful.

Work is mostly inside, and normal office worker safety precautions and practices are required. Incumbent will be exposed to patients' conditions and some-unpleasant sights, smells and contagious diseases including virus, disease and infection from patients and specimens in working environment. All employees are offered the opportunity to receive the Hepatitis B vaccination series.

OSHA: This position performs tasks that involve exposure to blood, body fluids, or tissues; normal medical safety precautions and practices are required

Work Hours: Eight hour work days. Incumbent will be scheduled based on operational need (rotate shifts, standby, on call).

Mental Demands: Duties require attention to detail, alertness, problem solving, tolerance to stress and exercising sound judgment. Duties require high tolerance and adequate coping skills for dealing with loss, grief and bereavement. Good stress reduction and management skills are essential.

Salary: DOE

Interested applicants should send an application, resume, and cover letter to:

Click here to download the Employment Application

West Hawaii Community Health Center
ATTN: Human Resources
75-5751 Kuakini Hwy, Ste. 203
Kailua-Kona, HI 96740
Fax: (808) 327-1939

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