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Chief Operating Officer, Chehalis, WA

Valley View Health Center

Senior Leadership

Chehalis, WA

November 13, 2019


The Chief Operating Officer (COO) provides day-to-day management and oversight of the organization’s healthcare operations. The COO will fill the lead role in building, implementing, and integrating all of the organization’s systems to ensure effective services planned and provided to the community. The COO is responsible for the operational development and integration of the full spectrum healthcare services and will be responsible for promoting effective internal communications. The position has direct supervision over clinical operation managers and promotes the dyad leadership model with providers, working to remove barriers to quality care including production, core clinical measurements, financial performance, patient satisfaction, and staff satisfaction. In the absence of the CEO, this position assumes all fiduciary leadership responsibilities normally entrusted to the CEO.


Education: Master’s degree or greater in healthcare or management required.

Licensure/Certification: N/A


  • Minimum ten years of management and budgetary experience
  • Evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment.
  • High level of business acumen and understanding of budgets, financial statements and reports, and strategic planning.
  • Ability to balance the delivery of programs against the realities of a budget.
  • Excellent written and verbal communication skills required.
  • Enthusiasm and willingness to promote growth and expansion of low and no-cost healthcare services for underserved communities.
  • Ability to effectively build organization and staff capacity.
  • Must have the ability to develop a highly effective and dedicated workforce.
  • Must have the ability to create protocols and streamline processes that ensure the organization runs smoothly.
  • Must demonstrate integrity and a commitment to excellence in her/his work
  • Experience leading and inspiring others to new levels of effectiveness and operational impact.
  • Ability to multi-task and prioritize workload in a fast-paced environment.
  • Knowledge of various practice management models, with the ability to creatively solve problems and develop practical solutions.
  • Possess thorough understanding and broad experiences with the full range of business functions and systems including: strategic development and planning, budgeting, business analysis, facilities management, finance, information systems, human resources, legal affairs, community development and outreach, and marketing.
  • Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
  • Applicants are subject to, and must pass, a full background check.

These skills and abilities typically are acquired through a combination of experience and training, which would include a minimum Master’s Degree and at least ten (10) years progressively responsible, relevant senior management experience. Group Practice, Rural Health, and Community Health or other Federally Qualified Health Center experience preferred.

Status Classification: Salary/Exempt


  1. As a member of the Management Team, promotes organizational effectiveness. Standards:
    • Key stakeholder in the creation of and communication of organization’s strategic plan.
    • Oversees and manages organization development activities, including community representation.
    • Develops short-term and long-term plans based on corporate goals and growth objectives, implementing structure and processes necessary to manage the organization’s current activities and its projected growth.
    • Partners in policy and program development.
    • Develops and implements communication protocols to ensure excellent communication within the organization.
    • Ensures compliance with local, state and federal regulations and laws governing business operations.
  2. Operational duties and responsibilities:
    • Providing regular and accurate evaluative reporting to the CEO on the state of the organization’s operational plan.
    • In conjunction with Medical Director, works to enhance provider efficiency and, when necessary, assists in resolving clinic-related issues.
    • Assists the CEO and CFO with monthly operational budget oversight and capital project management.
    • Ensuring workflows continuously improve to promote effective and integrated healthcare delivery.
    • Facilitates, develops, and implements special projects.
    • Expert knowledge of practice management, particularly in cost constrained environments.
    • Strong knowledge of regulatory compliance standards within the FQHC environment.
    • Ability to manage and supervise various positions and relate well to people from diverse ethnic and cultural backgrounds, as well as have a passion for working with at-risk, culturally diverse populations.
  3. Leadership:
    • Collaborates with providers to envision, develop, and implement the organization’s operational goals.
    • Establishes policies to insure adequate management development and to provide for capable management succession for those functions/business units falling under his/her responsibility.
    • Promotes a team approach to delivering high quality, cost-efficient care where patient satisfaction and improved health outcomes are the primary goals.
    • Promotes a sense of ownership to front line staff and medical/operational leaders. Holds leaders accountable for their areas of responsibility.
    • Implements effective tools to improve operational efficiency and control costs.
    • Develops and leads a performance management process that measures and evaluates progress against goals for the organization.
  4. Performs other related duties as assigned.
    • Able to promote and sustain process improvement initiatives to meet organizational objectives.
    • Willingness to work flexible hours in order to meet the organization’s needs/demands.
    • Prioritizes workload to ensure timely completion of assignment.
    • Asks appropriate clarifying questions relative to scope of assignment.

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