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Clinic Manager - Neighborhood Clinics, Vancouver, WA

Organization: The Vancouver Clinic
Category: Clinic Practice Manager
Location: Vancouver, WA
Date Job Posted: January 7, 2020
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Seeking to hire a Clinic Manager for day-to-day oversight of two ambulatory clinics serving a dual eligible, special needs population in Clark County. It is required the candidate has healthcare management experience and preferred a background in population health, social work, and/or experience with a care model focused on resourcing community agencies to meet patient needs. It is also preferred the candidate has project management experience. This manager will work directly with TVC providers and oversee work performed by registered nurses, medical assistants, licensed clinical social workers, and collaborate with TVC specialty departments. The dyad partner for this position will be the Medical Director of Care Transformation.

We seek a Lean Leader responsible for engaging and inspiring providers and staff through servant leadership. In cooperation with the Department Chairs and the Director and Medical Director Leadership, this position is responsible for creating and achieving annual goals. Will engage in breakthrough initiatives and engage in a culture of continuous improvement provide new value to our patients. Will monitor daily operations to ensure quality care is provided every single time; encourage an environment of continuous improvement; and advance the daily management system within the department. This roles acts in collaboration with our many partners both within TVC and in the community which we serve.


Leadership and Operations Management

  • Create, maintain and operate a lean management system; developing a culture of continuous improvement and demonstrating consistent leadership through Leader Standard Work.
  • Manage the daily operations and responsibilities to deliver excellent patient care.
  • Assist in the oversight of clinical operational strategies.
  • Set standard for collaboration with stakeholders, internal customers.
  • Accountable for patient, provider, and employee satisfaction.
  • Participate in the development of and transition to a Value-Based Care model.
  • Set expectation and model high-level customer focus with patients, staff and providers.
  • Set professional standard by leading in a respectful, patient- and customer-focused manner, to facilitate cross-functional collaboration, engagement, patient and staff satisfaction, and fulfillment of organizational objectives.
  • Ensure objectives and goals are specific, measurable, action-oriented, realistic, time-bound, and are aligned with the mission, vision and operating plan.
  • Staff Management and Development
  • Process Improvement and Change Management
  • Problem-Solving, Innovation, and Use of Technology
  • Effective Communications
  • Teamwork


  • Bachelors degree in Business, Healthcare, or related field.
  • Minimum of 2 years’ experience managing patient or customer service teams in healthcare, service, or other business operations.
  • Minimum of 2 years’ experience hiring, managing, and developing direct reports, including others who manage staff.
  • Minimum of 2 years of management experience in operations and budget development.
  • Ability to manage multiple functional areas, and across multiple locations.
  • Ability to assess and monitor financial and operational performance, and use this to identify opportunities for improvement.
  • Ability to create and manage an operational plan, develop and manage budgets, and evaluate budget performance to achieve expectations.
  • Ability to develop and articulate goals and leadership messages designed to promote organizational strategies.
  • Must have reliable and predictable attendance.


  • Experience creating strong dyad relationships with medical leadership.
  • Master’s degree in Business, Healthcare, or related field.
  • Prefer those with a background in population health, social work and/or care model focused on community resources.
  • EMR experience in EPIC desired.
  • Ability to determine how current/future trends and legislation impact healthcare, e.g. access, patient/staff satisfaction, turnover; and to develop plans to adapt effectively.
  • Project management skills.

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program which includes insurance programs covering medical, dental, vision, life, long-term disability, generous time off, holidays, education reimbursement, and a 401(k) plan.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

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