Director, Clinical Applications Support
Req #: 175418
Department: UW MEDICINE IT SERVICES
Job Location: Harborview Medical Center, Health Sciences Center, Northgate, Other Location, Sand Point, Seattle Campus, South Lake Union, UW Medical Center - Montlake, UW Medical Center - Northwest
Job Location Detail: Primary work location is at the Ninth and Jefferson Building (NJB) on the corner of 9th and Jefferson in downtown Seattle
Posting Date: 12/20/2019
Closing Info: Open Until Filled
Salary: Salary is commensurate with education and experience.
Shift: First Shift
Notes: Clicking "Apply for this job" immediately submits your resume as a candidate for this position - even if you don't finish all of the assessments. Only click if you're ready to apply for the job right now.
UW Medicine’s IT Services department is looking for an outstanding Director, Clinical Applications Support to join the team!
What are we looking for?
- Patients Are First focus
- Customer service mindset
- Interpersonal skills and teamwork
- Results-oriented attitude
- Adaptability and flexibility
What are the perks?
- Medical insurance at reasonable rates with TEN plans to choose from!
- Dental Insurance at no cost to you OR your dependents…AND we have three plans for you to choose from!
- 10 paid holidays annually!
- 1 personal holiday every year!
- Generous amounts of vacation and sick leave that you can feel good about taking (more than 7 work weeks in your first year!
- TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!
- Voluntary Investment program to save more towards your retirement!
- Deferred Compensation program to save even MORE towards your retirement!
- Flexible Spending Account...Tax Exempt!
- Dependent Care Assistance program!
- On-site Childcare Centers!
- Long Term Disability insurance!
- Life and Accidental Death and Dismemberment insurance!
- U-PASS transportation program and discounted parking…PRE-TAX!
- Tuition Exemption program – at the UW (and other colleges around the state)!
- Housing resources and home buying options!
- Auto, home, renter, and boat group insurance!
- Valuable membership and merchandise discounts!
- Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits and more, please click here.
UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center – Montlake Campus (UWMC - Montlake), UW Medical Center – Northwest Campus (UWMC - NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
In conjunction with ITS and UW Medicine executive leadership, the primary focuses of the Director, Clinical Applications Support (‘Director’) position are:
- Overseeing management, maintenance, implementations, upgrades, support, and enhancements of the enterprise clinical systems such that they meet performance and availability standards.
- Planning information technology (IT) services in conjunction with clinical departmental leadership to ensure that systems and services meet business and operational needs.
- Positioning the organization with appropriate IT applications to react to changing healthcare demands.
- Researching marketplace keeping current on technology platforms that could be vital for UW Medicine and monitoring strategic marketplace trends.
- Ensuring the development and implementation of systems which support the effective and efficient flow of patient information across that system and maximizing financial and clinical performance.
- Working with direct report Assistant Directors and Managers on growth and development of staff, managers, and directors.
- Working with all levels of leadership across UW Medicine and partnering with organizational leadership to create strategies and roadmaps for the implementation and utilization of technology applications.
- Working with physicians and employees across the organization.
Areas of responsibility include, but are not limited to:
- Overseeing a large application systems group, the human resources processes for the staff, including justification requests for new positions, filling vacancies, and advancement of other HR processes.
- Ensuring implementations are on time and on budget.
- Maintaining external relationships with vendors to ensure value and quality from purchased services and systems, including contract negotiations.
- Serving as a next level of escalation to manage difficult service situations effectively.
- Driving continual process improvement in the delivery of application services.
- Applying strong knowledge of healthcare operations, proven communication, problem-solving, critical thinking, and management skills.
ITS is a growing shared services department that implements, deploys and manages highly complex clinical, business, and system applications to meet and exceed key IT initiatives that support UW Medicine entities. Additional applications and systems are supported through UW Medicine research affiliations such as the Fred Hutchinson’s Cancer Research Center, NIH and other grants, contracts, clinical affiliations and other School of Medicine activities; as well as medical training programs with other institutions. Additionally, UW Medicine operates in a highly complex business and technical environment consisting of multiple institutions and a highly diverse suite of applications.
The Director should be an experienced leader with excellent interpersonal skills, be a good listener, and possess excellent written and oral communication skills. The incumbent must be technically conversant, yet able to translate technology concepts for people with non-technical expertise. The person in this position must be trustworthy, discrete, have high standards, and be very self-motivated. Flexibility, dedication, enthusiasm, and energy are key attributes. The Director must have strong technical knowledge and skills to work collaboratively in a dynamic, demanding, and multifaceted environment. The Director must be a team player for whom the ownership of ideas is less important than the result of the collaborative effort.
- Work with C-Suite leadership to define and carry out the vision for areas of responsibility to support the mission of UW Medicine.
- Collaborate with all areas of ITS to ensure a single IT Vision to support the mission and vision of UW Medicine.
- Serve as a strategic liaison for healthcare IT efforts.
- Lead and foster an IT Service Management culture throughout all of ITS.
- Develop and oversee an annual budget in conjunction with UW Medicine goals and objectives.
- Responsible for business relationship management.
- Serve as an engaged participant and leader within the IT strategic planning process including long-range portfolio and financial planning for clinical and business applications.
- Develop and implement appropriate levels of service delivery in collaboration with leadership peers in defining, delivering, and improving services for the enterprise.
- Assess current and future performance and needs and identifies emerging trends and technologies; assess their potential value.
Leadership and Management (35%)
- Lead, organize, and positively influence a team of professionals of teams within teams.
- Instill UW Medicine and ITS vision and guiding principles to all staff; implement mission-oriented HR practices.
- Promote an environment that is attractive to the employee and that facilitates the recruitment and retention of professional, technical, and support staff. This includes, but is not limited to, staff development, recognition, motivation, and communications.
- Make hiring decisions and recommendations for separations, reclassification recommendations, salary adjustment recommendations, handle complaints and grievances as well as generally planning, assigning and approving the work of these positions.
- Recruit, hire, train, coach, motivate, and manage performance of permanent, temporary, and contract staff.
- Conduct performance evaluations and measuring on a regular basis, and other standard practices, consistent with all ITS teams.
- Mentor and coach Assistant Directors, Managers, and other staff.
- Provide functional and technical expertise to Managers and other staff.
- Establish and enforce technical and functional standards.
- Ensure compliance with security and confidentiality requirements.
- Promote, monitor, and support UW Medicine HIPAA policy and procedures.
- Provide a framework to be the employer of choice.
- Develop a service-oriented work force with exceptional technical talent.
- Ensure all ITS employees understand the linkage to the mission and vision of UW Medicine and to the UW Medicine Patients Are First principles and adhere to the professional conduct policy of UW Medicine.
- Develop the teams and staff necessary to implement, enhance and support ITS programs.
- Foster staff engagement through all levels of ITS.
- Create and sustain strong processes and capabilities through the development/enhancement, deployment, and maintenance of methods, metrics, tools, training, education, and communication.
- Develop and maintain departmental budget(s) and policies; direct the management and control of budget(s) and resources.
- Build, manage, and sustain all vendor/supplier relationships.
What you’ll bring to the table: (minimum requirements)
- Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or related field
10+ years experience must include the following:
- 6+ years’ experience leading and managing technology and/or business professionals at the manager level or above.
- 5+ years’ experience managing customer and vendor relationships.
- Experience with applications leadership and the transformation of applications in a hospital environment is required.
- Experience integrating applications across a growing health system.
- Knowledge and practice implementation of ITIL.
- Demonstrated management and leadership capabilities with proven ability to influence in matrix environment.
- Demonstrated ability to navigate highly complex regulatory environment.
- Proven ability to make administrative/procedural decisions and provide guidance and leadership to professional personnel.
- Experience with multiple clinical systems including Epic.
- Excellent communication and interpersonal skills.
The successful candidate will also possess:
- Values consistent with those of UW Medicine's mission to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists, and other health professionals.
- Excellent written and oral communication abilities to articulate the vision and translate complex issues into comprehensible ideas and concepts with the ability to engage in active listening and convey a positive and professional image in person, on the telephone, and through correspondence.
- Strong interpersonal skills to lead and motivate the organization with the ability to work effectively with a diversity of personalities.
- Demonstrated executive presence to support partnerships throughout UW Medicine.
- Strong collaboration skills.
- Team building skills that provide leadership and structure to a group of high-performing technology and business professionals.
- Excellent negotiation and vendor management skills.
- Internal motivation to be action oriented and results driven.
Ideally, you’ll also have:(desired skills and experience)
- Previous experience in and knowledge of academic healthcare systems and/or operational environments.
- Advanced degree (e.g., Master’s, PhD, etc.)
What are some of the other tidbits that you might want to know?
- This is an Information Technology deadline-driven work environment.
- The individual in this position is expected to work normal daytime hours. The majority of work is performed in an office environment during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.
- Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.
- Must work within the constraints of multiple technical environments.
- ITS provides services to all UW Medicine organizations – Harborview Medical Center, UW Medical Center - Montlake Campus, UW Medical Center - Northwest Campus, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. The individual in this position must learn many organizational structures and cultures and continually foster collaboration.
- Will be required to be on call as needed.
- Ability to communicate clearly in English, both verbally and in writing.
- This advertised job posting may not include the complete official job description for the role.
- Appointment of the successful candidate to this position will be made contingent upon a satisfactory outcome of criminal background checks.
- The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin applying for a position, all assessments must be completed at that time. Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed. If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application. For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on “Apply to this position”.
Who are we and what do we do?
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, to provide outstanding primary and specialty care to the people of the region, and to prepare tomorrow’s physicians, scientists and other health professionals. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or click here to send an email.
The University of Washington is a leader in environmental stewardship and sustainability, and committed to becoming climate neutral.