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Chief of Outpatient Services, Federal Way, WA

Organization: Valley Cities Behavioral Health Care
Category: Senior Leadership
Location: Federal Way, WA
Date Job Posted: September 18, 2020
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Chief of Outpatient Services

Benefits Offered: 401K, Dental, Life, Medical, Vision
Employment Type: Full-Time

Position Summary

The Chief of Outpatient Services is responsible for the leadership and management of Valley Cities outpatient services/clinics. The functions of the role include responsibilities ensuring the mission of Valley Cities is fulfilled and implementing policies, procedures, and other activities in support of strategic goals and objectives. With the support of the leadership team, the COS motivates and inspires high performing teams to develop innovative healthcare solutions and identify funding opportunities and partnerships that support and promote clinical excellence, quality services, efficiency, and outcomes.

Administrative Responsibilities (Full scope of responsibilities not listed in its entirety)

  • In conjunction with the CEO, responsible for the development of the plan of operations and coordinating corresponding budgets reflecting the volume, revenues, expenses, staffing and capital needs of the organization.
  • Responsible for planning, managing, and evaluating all clinical management and operations aspects for the practice and strategic plan for Valley Cities.
  • Assists the CEO with facility expansion and property acquisitions/transactions, as well as service mergers.
  • Ensure that programs supervised meet related Joint Commission standards, Federal, State, local and Agency requirements and understand and follow established Valley Cities Policies and Procedures.
  • Understands and maintains a current knowledge of laws, regulations, funding sources, and management practices that impact programs and clinic, including finances, human resources, risk management, clinical healthcare practices
  • Ensure that behavioral healthcare delivered by Valley Cities, is of professionally recognized quality and that Valley Cities is responsive to the needs of the community which it serves.
  • Provide the framework for planning the healthcare services provided by the agency and ensure the implementation of Strategic Plan.
  • Develop and maintains relationship with community and business leaders, political representatives, contributors, regulators, allied human services providers such as police, hospital, public safety, schools, and other healthcare service providers
  • Functions as an advocate of Valley Cities and the clinic site when issues affecting the clinic site can be impacted by public entities

Financial Responsibilities

  • Consult with accounting and the Chief Financial Officer to oversee budget development for all programs supervised, assuring they are contractually responsive and otherwise accountable.
  • Uses cost benefit analysis as a tool for decision making
  • Provides timely and accurate KPI and Operations reports to the CEO
  • Tracks data and provides information to manage contracts for reimbursement, service provision, employees, and leased spaces within the clinic site’s area
  • Formulates budget based on appropriate workload indicators and anticipated revenues in conjunction with Finance Director
  • Monitors and controls department costs to maintain expenditures within allocations.

Human Resources Responsibilities

  • Effectively manages employee conflicts, and builds and maintains a sense of teamwork among staff members
  • Recruits and selects staff in consultation with site team, medical director, behavioral health directors, HR, and/or other clinical services directors
  • Places high value on cultural competency and ensures that hiring reflects community demographics
  • Provide regularly scheduled individual and group supervision in identified areas of expertise and clinical specialty.
  • Assist supervisees in developing Supervision Plans, to include identifying and work toward professional goals.
  • Directly observe supervisees’ clinical service provision and provide feedback.
  • Collaborate with site and program managers to complete employee Performance Evaluations and address concerns.

Minimum Qualifications and Skills


  • Master’s Degree in human services, Business Administration or Healthcare Administration
  • WA State Licensure
  • 8-10 years of Operations/Business Management in Behavioral Healthcare
  • Must be an Approved Supervisor as defined by WAC 246-809-234
  • Demonstrates a clear understanding of the principles of recovery
  • Demonstrates a clear understanding of the value of peer support
  • Knowledge of regulatory compliance i.e., HIPPA, OSHA, CLIA, etc.
  • Thorough knowledge of the legal procedures, WAC/RCWs, and work standards in mental health/medical facilities
  • Knowledge and experience of certification and license requirement for program staff


  • Can show progressively responsibility and significant experience in business administration, particularly management of financial systems and human resources
  • Minimum five years of supervisory experience
  • Minimum five years of experience in a health or human services field
  • Can illustrate documented, service-oriented experience that includes successful contacts with political representatives, community and business leaders, contributors, and public at large.
  • Proven success in written communications; grant writing skills desirable, but not required.
  • Strong clinical skills and knowledge of clinical care standards in the treatment of adults, children, and families facing multiple barriers (abuse, neglect, domestic violence, chemical dependency, poverty, etc.).
  • Knowledge of DSM IV & V
  • Demonstrated expertise and adequate training in area of specialty (CMHS, MFT, GMHS, etc.).
  • Demonstrated knowledge of Evidence-Based Practices, including MI, EMDR, CBT, DBT, TF-CBT, PCIT.
  • Experience working directly with clients in mental/behavioral health, social work, or medical settings.
  • Demonstrated ability to work effectively with a variety of professionals and a diverse population.

About Valley Cities Behavioral Health Care:

Valley Cities is a community behavioral health center established by the people of South King County in 1965. Today, we operate comprehensive outpatient clinics in Auburn, Enumclaw, Federal Way, Kent, Meridian (Northgate), Midway (Des Moines), Rainier Beach, and Renton.

Our caring, professional staff is Valley Cities’ most important asset – the very heart and center of who we are. Every day, we strive to ensure that your experience working at Valley Cities reflects the importance of your role as we carry out our mission. We offer a competitive salary and generous benefit package including medical, dental, vision, disability, retirement, paid time off, and 10 paid holidays. Please send resume & cover letter to our Human Resources Department: Email:, FAX 253-661- 8644 or directly to Valley Cities/HR, 325 W Gowe St, Kent, WA 98032

We are dedicated to Equal Opportunity Employment & embrace the contributions of a diverse and inclusive workforce. Valley Cities Counseling and Consultation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status

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