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Vice President of Operations, Seattle, WA


Organization: Seattle Cancer Care Alliance
Category: Senior Leadership
Location: Seattle, WA
Date Job Posted: November 19, 2020
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Vice President of Operations, Seattle Cancer Care Alliance

Job ID 18326 Type Regular Full-Time Company Seattle Cancer Care Alliance Location US-WA-Seattle

Overview

Seattle Cancer Care Alliance (SCCA) brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Children’s, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients. SCCA's purpose is to provide state-of-the-art, patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond.

Every individual at SCCA plays a unique role in supporting our mission. Our collective success hinges on each of us conducting ourselves in accord with a set of core values:

  • We are patient-centered. Everything we do must be linked to our ability to deliver better, safer outcomes for our patients.
  • We are innovative. We nurture an environment that fosters unconventional thinking, a passion for discovery, and the open-mindedness to invite discovery from unexpected places.
  • We are respectful. We are deeply respectful of our patients, their families, and each of our colleagues who serve them in so many different and important ways.
  • We are collaborative. We understand that asking for and offering help in how to do better is not just a right, but among our most important responsibilities.
  • We are agile. We cannot just be comfortable with change; we must embrace it as proof that we are making progress.
  • We are responsible. Because our work is focused on people's well-being, we approach it with the highest level of ethical, fiduciary, and environmental responsibility.

This is an extraordinary opportunity to lead disruptive continuous innovations in the fight against cancer.

Responsibilities

The Vice President of Operations provides leadership in implementing and managing major strategic and operational initiatives, organizational wide as well as leading a broad range of functions including Supportive Care Services, Telemedicine, Data Analytics and Enterprise Planning and Improvement. The Vice President role requires a background in health care, exceptional interpersonal skills, and a talent for leading and motivating others. This position reports to the Chief of Staff, Senior Vice President, CNO.

  • Demonstrates the SCCA Mission, Vision and Care Commitments in leadership behaviors, practice, and decisions. Creates a culture that fosters teamwork, inclusion, and collaboration throughout the organization
  • Develops and implements operations strategies and tactics to drive a high level of organizational performance across SCCA
  • Ensures plans are developed and executed for key performance indicators, goals, and metrics. Including quality, safety, service, financial (Division budget to actual performance), and patient experience performance (survey and timely access)
  • Participates in institutional planning, policy development, priority setting and management decision making, with full operational responsibilities for departments as assigned Monitors performance to proactively identify efficiency issues and propose solutions
  • Provides regular performance updates to the senior leadership team
  • Encourages and promotes operating in a continuous improvement environment that is data driven and responsive to customer and market needs
  • Responsible for recruitment and development of Operations team
  • Leadership accountability for the following key performance metrics; engagement, turnover, retention, diversity, and equity in the workforce

Qualifications

Education and Experience:

  • Bachelor’s degree in health care administration, business administration, public health, nursing, health information administration, or related field required
  • Master’s degree in a closely related field is required
  • 10+ years supervisory experience in operations or related field
  • Multi-team management experience
  • Previous P&L responsibility preferred
  • Competent in operating effectively in an integrated system environment, working in a variety of matrix management relationships
  • Proven track record as a team leader with an understanding of management practices

Key Skills and Abilities:

  • Ability to set overall strategy and drive process improvement
  • Demonstrated project and budget management skills
  • Strong business acumen with a broad understanding of fundamental business principles
  • Data driven, analytical problem-solving skills,
  • Excellent oral and written communication skills
  • Strong interpersonal skills with ability to collaborate and build a consensus
  • Strong customer / patient orientation focus
  • Knowledgeable of all policies and procedures that affect the outcomes of patient care, employee rights and responsibilities
  • Knowledgeable of current healthcare environment/regulations and impact to hospital operations

Our Commitment to Diversity

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at hrops@fredhutch.org or by calling 206-667-4700.

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