Plan, coordinate, and direct HR Service Center operations for UW Health; provide direction in alignment with UW Health’s mission, visions, and values and ensure compliance with UW Health policies, procedures, regulations and standards of practice.
Ensure the service center provides quality, consistent and efficient customer service and identifies service center best practices. Establish and maintain appropriate customer service procedures and standards.
Monitor, coach and assess customer service and/or transaction processing skills.
Review and evaluate internal operating processes, facilities, systems and procedures for effectiveness, efficiency and responsiveness to customer requirements.
Minimum – Bachelor’s Degree in Business, Human Resource Management, or other related field
Preferred – Master’s Degree in Business, Human Resource Management, or other related field
Minimum - Five (5) years of progressively responsible human resources experience or two (2) years of demonstrable experience in leading programs and/or medium to large scale projects
Experience working in a health care organization
Two (2) years of experience in a leadership role
Experience in developing, implementing and executing successful operations strategies in an HR Service Center environment.
Licenses and Certifications:
Preferred - PHR, SPHR, SHRM-CP or CEBS certification