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Manager, Human Resources Service Center, Madison, WI

Organization: UW Health
Category: Manager
Location: Madison, WI
Date Job Posted: February 16, 2021
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Join the #1 hospital in Wisconsin!

We are seeking a HR Service Center Manager to:

  • Plan, coordinate, and direct HR Service Center operations for UW Health; provide direction in alignment with UW Health’s mission, visions, and values and ensure compliance with UW Health policies, procedures, regulations and standards of practice.
  • Ensure the service center provides quality, consistent and efficient customer service and identifies service center best practices. Establish and maintain appropriate customer service procedures and standards.
  • Monitor, coach and assess customer service and/or transaction processing skills.
  • Review and evaluate internal operating processes, facilities, systems and procedures for effectiveness, efficiency and responsiveness to customer requirements.


Minimum – Bachelor’s Degree in Business, Human Resource Management, or other related field

Preferred – Master’s Degree in Business, Human Resource Management, or other related field

Work Experience:

Minimum - Five (5) years of progressively responsible human resources experience or two (2) years of demonstrable experience in leading programs and/or medium to large scale projects

Preferred -

  • Experience working in a health care organization
  • Two (2) years of experience in a leadership role
  • Experience in developing, implementing and executing successful operations strategies in an HR Service Center environment.

Licenses and Certifications:

Preferred - PHR, SPHR, SHRM-CP or CEBS certification

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