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Clinical Manager Case Management, Mount Vernon, WA


Organization: Skagit Regional Health
Category: Manager
Location: Mount Vernon, WA
Date Job Posted: June 9, 2021
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Job Category Management/Executives
Position Clinical Manager Case Management
Req Code 20280
Location Skagit Valley Hospital

Job Summary This position is responsible and accountable on a 24/7 basis for the daily clinical and administrative operations of Case Management. This includes clinical oversight, staffing, scheduling, counseling, performance management, educational planning, and budgeting practices. Provides oversight for coordinating the departmental operations of Case Management. This position is responsible for organizational resources through the patient continuum from point of entry through discharge and through work with post-acute care partners, assures the implementation of post-acute care plans. This position is responsible for organizational resources through the patient continuum from point of entry through discharge and through work with post-acute care partners, assures the implementation of post-acute care plans. This position will lead a team of RN’s, MSW’s and other staff.

Essential Functions Provides oversight for coordinating the departmental operations of Case Management. Provides services for patients of all ages, and interacts directly with physicians in a collaborative effort to facilitate best practice. Works with Director in monitoring and improving the quality of services provided in Case Management, and promotes SRH's Mission and Values. Attends management meetings as required. Supports and communicates change in a positive manner. Encourages open and positive employee relations. Assists with new employee orientation and oversees training exercises for existing staff. Assists Director by providing input into capital and operational budget planning. Assists in review, revision, implementation of policies and procedures, structure standards, protocols, standards of practice and care plans. Plans for the staffing needs of the department. Understands SRH's organizational structure and follows chain of command. Acts as a resource person within Case Management. Promotes teamwork with other departments. Works on special projects as assigned. Responsible for the development, implementation and ongoing evaluation of department-level projects. Assists with the development of patient/family education programs as needed. Instructs and mentors staff in ongoing use of educational resources. Seeks input from the Director regarding interviewing and decisions pertaining to hiring. Assists Director in responding quickly to physician related issues. Ensures staff schedules are completed and posted in a timely manner. Works with Director in determining appropriate staff counseling and corrective action as needed. Completes performance reviews and other administrative paperwork in a timely and accurate manner. Ensures that timely action is taken relative to equipment and systems repairs within the department. Promptly notifies biomedical repair, engineering, environmental services and vendors as necessary. Assists with ensuring compliance with productivity standards and staffing guidelines. Remains aware of staff workload, advises, teaches or assists as needed. Reviews and approves timecards as required. Maintains/supports staff compliance with DNV Standards, WDOH, CMS, Practice Acts and National Patient Safety Goals. Implements initiatives to improve patient experience, both satisfaction and quality. Reviews productivity and overtime trends on a daily basis and adjusts to meet budgetary requirements, implements strategies to minimize staff overtime. Sets unit standards through research, evidence based care, benchmarks and recognized standards of care. Ensures a safe environment for patients and families, healthcare providers, and visitors through rounding regularly on the units. Complies with all SRH Policies and Procedures. Performs other duties as assigned by Director.

Education Graduate of an accredited school of nursing. BSN or Bachelor degree in related field or current enrollment in BSN program required.

Experience/Training Minimum two years prior supervisory or management experience required. Minimum two years of clinical experience.

License/Certification Active and unrestricted Washington State Registered Nurse license, required. Current American Heart Association (AHA) Healthcare provider BLS required. Certified Case Manager (CCM) designation preferred.

Other Qualifications Excellent interpersonal skills, good written and verbal communication skills; ability to communicate effectively with physicians, nursing personnel, and other health care professionals and staff. Effective leadership skills required. Demonstrated emotional stability and maturity. Advanced technical and clinical knowledge of areas of responsibility.

Send resume and salary requirements to Lindsay Buchanan at LBuchanan@skagitregionalhealth.org

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