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Quality Director, Olympia, WA

Organization: Valley View Health Center
Category: Director
Location: Olympia, WA
Date Job Posted: July 15, 2021
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As one of the fastest growing community health centers in the region, Valley View Health Center offers primary medical, dental, behavioral health, telehealth, and pharmacy services, with a focus on integrated health care service delivery.

Valley View Health Center can attribute continued organizational and financial growth to the leadership, and expertise of the Management Team. In 2016 our Dental Director was inducted into The International College of Dentists and our Behavioral Health Director’s work on the integration of behavioral health and primary care is held as a model for health care integration nationwide.

The mission of Valley View Health Center is to improve the health and well-being of the community by providing quality and compassionate health care services in a patient-centered atmosphere, respecting individual and cultural diversity. To this end, Valley View Health Center has continually sought to meet the health care needs of the community through increased access to care, staff development and financial accountability.

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Job Classification: Quality Director
Reports to: Chief Administrative Officer
Supervises: Quality Department
Last reviewed: 06/2021


The primary responsibility of this position is to ensure the organization remains in compliance with state, federal, and payor quality initiatives and provides reporting and consultation to the operational, clinical, and financial stakeholders within the organization. The Quality Director supervises departmental employees and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.


Education: Bachelor's Degree in Business Administration, Health Care Administration, or Nursing is required. Master’s Degree preferred

Licensure/Certification: RN Licensure in Washington State preferred.

Experience: Three years of management and quality improvement experience is required. Four or more years of experience in payor contracting, statistical analysis, and/or provider relations is strongly preferred.

Equipment/Skills: Ability to communicate technical information clearly, both orally and in writing, with people at varying technical levels. Must have a strong knowledge of computer applications and equipment related to work including Microsoft Office, electronic health records (NextGen and Epic) and experience with population health tools. Must be self-directing with strong organizational skills. The Quality Director must work effectively in a multi-tasking environment, prioritizing tasks properly, and completing tasks/projects in a timely manner. Must demonstrate strong teamwork, leadership, and management skills. Demonstrated proficiency in written and verbal communication skills, including formal presentations to a variety of stakeholder groups. Work requires the ability to understand complex and diverse quality initiatives from multiple sources, make recommendations for implementation, and consultation to operational and clinical leaders on progress. Must exhibit strong customer service skills and have a strong process improvement background. Must have the ability to represent the organization in a professional manner in a variety of settings.

Physical demands: Extended hours are required to maintain an accessible working environment. Work is normally performed in a typical interior/office work environment. Requires exerting up to 25 pounds of force occasionally in order to move objects, utilizing safe practices. Requires frequent: standing sitting, walking, and fine hand dexterity. Requires occasional: lifting, carrying, reaching, handling, bending, twisting, crouching, stooping, reaching, grasping, moving, crawling, kneeling, and crouching. Must have continuous ability to read forms, computer screens, correspondence and other documents.

Status Classification: Exempt


  1. Ensures the implementation of quality improvement and quality assurance operating procedures and related assessments.
  2. Monitors quality improvement and quality assurance outcomes
  3. Updates quality improvement and quality assurance operating procedures.
  4. Participates in strategic and operational planning at senior level to ensure quality care.
  5. Integrates the principles and values of continuous quality improvement throughout the organization.
  6. Ensures that quality improvement efforts comply with regulatory and accreditation standards.
  7. Ensure the gathering and analysis of data from all departments, coverts data into statistics for analysis.
  8. Provides feedback to departments on trends and needed corrective actions.
  9. Overall management responsibility and accountability for the identification, implementation, and monitoring of all quality initiatives with the goal of supporting individual and population health goals of our patients and the financial health of the organization.
  10. Collaborates with clinical, operational, and financial leaders to ensure the alignment of Quality Department initiatives Valley View goals and strategy.
    • Communicates with leadership team to achieve overall clinical quality measurements.
    • Maintains a positive working environment.
    • Works with subordinates to collect data in most efficient and effective manner.
  11. Leads the Clinical Quality Improvement Committee (CQIC), which regularly reviews quality improvement data and prepares annual report.
  12. Responsible for the Infection Prevention and Control Program.
  13. Manages day-to-day operations of Quality Department.
  14. Oversees Quality Department staff; including hiring, providing guidance and direction, training, evaluating performance, initiating corrective action or disciplinary action through the HR department.
  15. Works in collaboration with HIPAA Privacy Officer/Corporate Compliance Officer in implementing and maintaining all HIPAA rules, regulations and requirements.
  16. Performs other related duties as assigned. Standards:
    • Follows guidelines established at time of assignment.
    • Accepts assignments willingly.
    • Prioritizes workload to ensure timely completion of assignment.
    • Asks appropriate clarifying questions relative to scope of assignment.

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