Advice Nurse (RN or LPN)
Job Location Gresham - Gresham, OR
Position Type Full Time
Education Level 2 Year Degree
Job Category Health Care
Responsible for onsite triage and handling of emergencies in office as well as assisting provider with clinic procedures. Provide education of medical conditions and advice to families and patients.
- Provide current and accurate advice by telephone in a professional and courteous manner. Schedule follow-up appointments, as necessary.
- Provide onsite triage for provider in the clinic.
- Assist provider with clinical procedures when necessary and collaborate to create a plan of care for each patient.
- Update Electronic Medical Record (EMR) with relevant information.
- Present educational topics to patients, families, and peers.
- Maintain confidentiality of sensitive patient information at all times.
- Maintain exceptional patient relations, responding to inquiries, concerns, and complaints from parents or families.
- Meet or exceed ER follow-up benchmark, and participate in other quality measures, as assigned.
- Provide backup coverage for staff as needed, administering vaccinations and rendering treatment for pediatric patients.
- Check code cart monthly.
- Successfully work in a fast-paced, changing environment with effective time management and ability to multitask and prioritize workload.
- Participate in site-specific and clinic-wide initiatives on an ongoing basis.
- Contribute to team effort by accomplishing related goals and results as needed.
- Attend and actively participates in huddles and team meetings.
- Display high standards of office conduct.
- Punctual, regular, timely, and dependable attendance.
- Participate in training a new employee when applicable.
- Other duties as assigned by manager.
Specific Job Skills
- Excellent professional interpersonal, communication, telephone, customer service, time-management, problem-solving, and decision-making skills are essential.
- Pediatric care knowledge for advice and triage.
- Ability to write SOAP (Subjective, Objective, Assessment, and Plan) notes.
- Knowledge of community resources for patients with complex medical issues.
- Current clinical knowledge and presentation, teaching, and mentoring skills.
- Ability to perform basic math.
- Ability to conduct ongoing interpersonal interactions and analyze and solve problems.
- Ability to actively participate in team development and team-oriented processes.
- Working experience using computer hardware/software required.
- Fluent English
Performs duties with minimal supervision, operating from established and well-known procedures. Decisions are
based on regular and recurring work situations. Mistakes and/or errors may result in directly affecting patient care,
disrupting scheduled patient flow, holding up insurance billing, causing poor patient relations, and/or damage to
patient care services, all of which can have negative financial implications for the organization.
Working conditions include working with others in a team setting and frequent interruptions. Other working conditions
include extensive computer work.
This position has both internal and external contacts. The most common internal contacts are with own site staff and
supervisor. The most frequent external contacts are with patients and families. Both types of interactions involve
information exchange and extensive problem solving. The majority of contact with external customers takes place over
the telephone (98%) and face-to-face (2%). At least 90% of all contacts are with external customers while 10% are
with non-customers or internal customers.
- Current RN or LPN license in the State of Oregon required.
- Degree from an accredited nursing program.
- Minimum of 3 years of experience in a family practice or pediatric clinical setting, preferably giving advice and
- Previous experience using Barton Schmitt Pediatric Protocols preferred.
- Current CPR certification required.
- PALS or PEARS certification preferred.
- Understanding of clinic workflow required.
- Experience with Electronic Medical Records.