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Continuous Improvement Coach, South Bend, IN


Organization: The South Bend Clinic
Category: Professional
Location: South Bend, IN
Date Job Posted: July 20, 2021
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Continuous Improvement Coach

The Improvement Coach serves as a proactive consultant, educator, and coach of improvement providing a wide range of needed expertise. The Improvement Coach interacts with leaders at all levels of the organization, clinicians, front-line staff and other stakeholders including patients to design and implement systems that produce optimal clinical and process outcomes. This role supports the planning, execution and monitoring of processes and systems that support SBC strategic priorities, requiring the ability to translate strategic goals into tactical action plans. The Coach also deploys use of critical thinking, systems thinking, problem-solving and data analytics skills. This position serves as a facilitator of change management principles and applies project management principles and methodologies to address opportunities for improvement while promoting stakeholder engagement in solution development. In addition, this role teaches, coaches and advises team members on continuous improvement.

POSITION REQUIREMENTS

Education/Certification/License:

Minimum: Bachelor’s degree in Business Administration, Health Science, Operations Management, Industrial Engineering, or related field Five (5) years of relevant quality improvement experience may be considered in lieu of degree in addition to the following experience: One (1) year of experience with coaching teams, facilitating quality improvement; orThree (3) 3 years of experience working in patient care or related job in a healthcare setting.

Preferred: Master’s degree in Business Administration, Health Care Administration, Health Science, Operations Management, Industrial Engineering, or related field. Preferred: Bronze Lean Certification. Preferred: Six sigma training also a benefit. Experience facilitating quality improvement in a healthcare setting.

Knowledge, Skills, and Abilities:

  • Ability to work with diverse teams representing various disciplines and all levels of staff.
  • Excellent communication and active listening skills. Ability to negotiate collaborative efforts with other departments.
  • Skilled at facilitating a group process, building teams and transferring knowledge and skills.
  • Able to demonstrate strategic thinking to guide alignment with organizational goals and priorities
  • Ability to problem solve, make independent decisions, formulate reports, perform statistical analysis and interpret data.
  • Ability to work independently, be result oriented, manage multiple priorities and frequent change in duties and volume of work
  • Ability to maintain confidentiality of sensitive information.
  • Able to handle medium to large scale projects involving multiple resources and spanning many months from start to finish
  • Ability to travel to meetings in various sites, sometimes multiple locations in one day.

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