Organization: The South Bend Clinic
Location: South Bend, IN
Date Job Posted: July 20, 2021
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Continuous Improvement Coach
The Improvement Coach serves as a proactive consultant, educator, and coach of improvement providing a wide range of needed expertise. The Improvement Coach interacts with leaders at all levels of the organization, clinicians, front-line staff and other stakeholders including patients to design and implement systems that produce optimal clinical and process outcomes. This role supports the planning, execution and monitoring of processes and systems that support SBC strategic priorities, requiring the ability to translate strategic goals into tactical action plans. The Coach also deploys use of critical thinking, systems thinking, problem-solving and data analytics skills. This position serves as a facilitator of change management principles and applies project management principles and methodologies to address opportunities for improvement while promoting stakeholder engagement in solution development. In addition, this role teaches, coaches and advises team members on continuous improvement.
Minimum: Bachelor’s degree in Business Administration, Health Science, Operations Management, Industrial Engineering, or related field Five (5) years of relevant quality improvement experience may be considered in lieu of degree in addition to the following experience: One (1) year of experience with coaching teams, facilitating quality improvement; orThree (3) 3 years of experience working in patient care or related job in a healthcare setting.
Preferred: Master’s degree in Business Administration, Health Care Administration, Health Science, Operations Management, Industrial Engineering, or related field. Preferred: Bronze Lean Certification. Preferred: Six sigma training also a benefit. Experience facilitating quality improvement in a healthcare setting.
Knowledge, Skills, and Abilities: