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Pharmacy Operations Manager, Fairfield, CA

Organization: Partnership HealthPlan of California
Category: Manager
Location: Fairfield, CA
Date Job Posted: September 29, 2021
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Pharmacy Operations Manager

Job ID 2021-1922 FLSA Status Exempt


To direct, coordinate, and manage pharmacy operations including personnel and operational responsibilities. Works to effectively lead the overall regional Pharmacy Department to drive performance, improvement, and operation efficiency. Provides daily oversight, supervision, and management of the Pharmacy Operations and Pharmacy Technicians.


  • Provides leadership, direction, and support to the Pharmacy Operations and Pharmacy Technicians. Monitors team performance and trends, evaluates performance, and provides developmental opportunities for the pharmacy technician staff.
  • Works to nurture positive morale and organizational culture in the Pharmacy Department.
  • Mentors the Pharmacy Technicians and oversees the training and orientation of new staff on operation proficiency and professional growth and development.
  • Interacts with pharmacies to identify and solve pharmacy satisfaction issues.
  • Reviews departmental policies and procedures, recommends changes, and provides input to newly developed policies/procedures. In conjunction with regional Pharmacy Operations, creates and updates operational desktop procedures.
  • Monitors team performance and trends to ensure adherence to policies and procedures to provide the highest level of customer service.
  • Participates and works with coworkers and leadership from other PHC departments on cross-departmental and organizational initiatives.
  • Monitors the handling, coordination, and resolution of complaints/grievance issues.
  • Works with PHC pharmacists, project managers, and others at PHC to oversee the documentation of TAR processing logic for non-formulary medications.
  • Monitors and reports COB, CCS, FWA, and reimbursement process activities to the Associate Director, Pharmacy Operations.
  • Leads project management activities as needed.
  • Other duties as assigned.


Education and Experience

Four-year college degree; minimum two (2) years of experience coordinating and managing projects, preferably in health care, managed care, health insurance, or pharmacy environment.

Special Skills, Licenses and Certifications

Pharmacy Technician License. Proven ability to effectively lead teams and participate as a team member. Knowledge of quality improvement principles and concepts. Knowledge of business practices (preferably pharmacy) and protocols with the ability to access data and information using computer automated systems. California driver’s license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business.

Performance Based Competencies

Excellent written and oral communication skills. Excellent interpersonal skills to develop and maintain critical internal and external relationships.

Ability to handle varying situations with tact and diplomacy. Excellent organization and project management skills with ability to work on multiple assignments simultaneously, prioritize work, and complete tasks within established timelines.

Work Environment And Physical Demands

High intensity face-paced environment with multiple ongoing activities. Ability to use a computer keyboard. More than 50% of work time is spent in front of a computer monitor. Must be able to lift, move, or carry objects of varying size, weighing up to 10 lbs.

Additional Preferred Skills/Licenses:

  • CA Pharmacy Technician License in good standing
  • Possess PTCB Certification
  • Management experience

All HealthPlan employees are expected to:

  • Provide the highest possible level of service to clients;
  • Promote teamwork and cooperative effort among employees;
  • Maintain safe practices; and
  • Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.


The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

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