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Assistant Director of Homeless Shelter Services (MSW/LCSW), North Hollywood, CA

Organization: LA Family Housing
Category: Assistant Director
Location: North Hollywood, CA
Date Job Posted: December 3, 2021
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Assistant Director of Homeless Shelter Services (MSW/LCSW)

Job Category: Interim Housing
Requisition Number: ASSIS001443

Posting Details

Posted: December 2, 2021
Locations Showing 1 location
North Hollywood, CA 91605, USA
+4 more
Travel Required: Yes

Job Details


POSITION: Assistant Director of Interim Housing
DIVISION: Programs – Interim Housing
LOCATION: Scattered Sites (SPA 2)
HIRING RATE: $78,516/annually


LA Family Housing is a leader in homeless services and affordable housing development in Los Angeles. We believe that everyone deserves the dignity of a home and we are invested in innovative solutions to ensure their long-term stability. With over 35 years of experience, we know what works to end homelessness in people’s lives: an individualized approach that combines housing options with supportive services. Our commitment to best practice impacts 11,000+ people each year, and our community-based approach allows us to influence how homelessness is addressed in Los Angeles and nationwide. Our growing portfolio of 26+ properties enables vulnerable groups access to permanent homes, and our services help them overcome their barriers to overall well-being.

We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. From presenting at national conferences to facilitating service collaboration among providers in other regions, we equip our industry to effectively respond to homelessness and ultimately move more people home, together. Join the fight to end homelessness and make a difference in people’s lives at LA Family Housing!


The Assistant Director of Interim Housing is responsible for the program oversight of LA Family Housing (LAFH) Interim Housing programs (A Bridge Home, Project HomeKey, Crisis Housing and Bridge Housing for Individuals and related contracts) and for direct supervision, development, and support of program managers. Duties include but are not limited to staffing oversight and executing the Director’s vision for staff development, increased staff morale and retention. The Assistant Director will conduct program assessments, analyze program gaps, and implement clinical service models in partnership with the Director to ensure service delivery is effective, efficient and utilizes best practice models. This role will ensure operational standards of care across multiple sites and will be charged with contract oversight including ensuring compliance and all reporting and billing responsibilities. This position will focus on internal program and staff capacity building and implementation of best practices and models to meet the standard of care set forth by the Director, Sr. Director and Chief Programs Officer (CPO).


  • Implement Best practices and principles across assigned Interim Housing programs and sites
  • Select, supervise, evaluate, and report on the professional development and job performance of direct reports. Assist with elevated Human Resource concerns across teams
  • Ensure compliance with the LAFH program standard of care. Implement solutions that align with LAFH vision and core values to improve procedures, policies, and building functions to meet standard of care of family and Individual Interim Housing sites and programs
  • Oversight of interim housing program budgets and monthly expense cycles to ensure financial stability of program including oversight of invoice submission, monthly billing, outcome reports, spending, and general fiscal administration
  • Oversight of program occupancy, program rosters and program utilization across multiple sites
  • Ensure cohesion among service delivery, incident response, programming, and infrastructure of interim housing sites alongside the Director of Interim Housing
  • Conduct program evaluations and gaps analysis to determine staff and program needs to meet standard of care
  • Conduct regular contract outcome assessments, audits, service delivery reviews and quality assurance and compliance reviews
  • Liaison with LAFH Asset Management and FMO Department to ensure effective and efficient maintenance of the physical facilities and compliance with Department of Building and Safety and Health Code standards. Conduct regular site audits and implement preventive strategies to ensure facility standards are met
  • Provide Technical Assistance and relationship management to Interim housing partners, sub-contractors, and area motels
  • Assess, monitor, and address low retention and staff satisfaction rates. Liaison with HR, Recruitment and Staff Development Teams to implement staff development and retention initiatives
  • Act as program level point of contact to funders (LAHSA, DHS, DMH, DPSS, VA, etc.) to ensure program alignment and service delivery; lead team through audit preparation and audit reviews and facilitate corrective actions
  • Liaison and coordinate with LAFH Community Engagement Programs to ensure optimal utilization of volunteer and donation resources
  • Respond to after-hour crisis calls (i.e. 6pm-8am and weekends and holidays) and coordinate/communicate response with the Director and Senior Director of Interim Housing and/or program managers as reqired
  • Review, monitor and analyze incident reports. In partnership with the Director, develop tools to effectively review all incident report data and work with Clinical team and Director to increase programming/training/service delivery to reduce incidents
  • Provided acute crisis intervention and de-escalation assistance as needed or when incidents cannot be resolved by onsite direct service staff Attend various agency, county, and community meetings as directed by supervisor
  • Generate, analyze, and review assigned reports as needed or requested
  • Additional tasks, projects, and responsibilities as assigned by supervisor


Position reports to: Director of Interim Housing
Performance review: Annual


Number of employees receiving work direction: 6-9
Position titles potentially reporting to position:
Interim Housing Managers
MSW/MSW intern
Total department personnel oversight:
70+ staff (direct services and management)



  • Excellent written and oral communication
  • Effective staff supervision skills
  • Excellent understanding of HR policies
  • Excellent public speaking skills, ability to facilitate large teams/groups
  • Supportive service program evaluation and implementation skills
  • Knowledge of community-based organizations and resources for families and individuals experiencing homelessness
  • Knowledge of homelessness and related issues (i.e. poverty, housing, CES)
  • Advanced understanding of clinical modalities, crisis intervention and risk and safety assessments, trauma Informed Care, Motivational Interviewing, Harm Reduction, Housing first
  • Advanced understanding of mental health symptoms and behaviors, substance use disorders, including specific symptoms and behaviors associated with trauma
  • Creative problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to work in a team environment and/or independently.
  • Bilingual: Spanish/English preferred, but not required
  • Skilled in contract management
  • Skilled in budget/fiscal management
  • Maintain and execute confidential information according to HIPAA standards
  • Obtain and maintain CPR/First Aid Certification
  • Ability to pass post-offer Tuberculosis (TB) clearances
  • Travel is a regular duty for this position and is required 60% of the time
  • Use of a personal vehicle to travel between worksites and other locations is required
  • Must have and maintain a valid California Driver’s License and insurance in good standing
  • Ability to work a 9/80 work schedule
  • Ability to work evenings, weekends and flex Fridays as requested by the Director or LAFH Sr. Leadership


  • Master’s in social work (MSW) or Masters in Family Therapy (MFT) required (2 years post degree preferred)
  • LCSW, LMFT, LPCC preferred but not required
  • Position requires a minimum of two (2) years’ experience in program supervision; knowledge of homeless populations and services, government assistance programs, employment, housing placement, mental health, recovery services, case management procedures, grant writing, public and private funding, contract and fiscal management.




The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employee may be in contact with individuals and families in crisis who may be ill, using substances, and/or not be attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care.

The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations Employee is required to: Walk and climb stairs; Handle, finger, grasp, and feel objects and equipment; Reach with hands and arms; Communicate, receive, and exchange ideas and information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive personal vehicle in and around Los Angeles County and periodically transport clients; Be able to enter various buildings that may require climbing stairs; Be subjected to outside environmental conditions; Use a personal and/or laptop computer, and copy, postage, and fax machines; Complete all required forms in personal writing.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.


Health & Insurance

  • Blue Shield of California Health options: TRIO Medical, SAVENET Medical, FULL Medical and PPO Medical • Kaiser HMO Plan (fully paid for by LAFH)
  • Dental options: Delta Dental PPO and Delta Dental HMO (DHMO-fully paid for by LAFH)
  • Vision option: Humana (fully paid for by LAFH)
  • Life options: Fully sponsored by LAFH, Life and Accidental Death and Dismemberment (AD & D) base plan
  • Voluntary Life options: several options with Reliance Standard and AFLAC
  • Long Term Disability (LTD) option (fully paid for by LAFH)
  • Transamerica Policies: Hospital Indemnity, Disability, Accident, and many others


  • Competitive Market Rate Salary
  • Public Service Loan Forgiveness Program eligibility by working at LAFH
  • Retirement Plan options: 403B or ROTH IRA with a 1% employer contribution
  • Education Savings Plan: 529 Education Savings Plan
  • AFLAC Flexible Spending Accounts (FSA): Unreimbursed medical and Dependent Care options
  • Legal Policy option: AFLAC Legal policy

Vacation & Time Off

  • Legal Policy option: AFLAC Legal policy
  • Every other Friday for eligible employee through an alternative workweek schedule (9/80)
  • Paid Holiday Benefits (13 Observed Holidays per Year)
  • Paid Sick Benefit (12 days, with a self-care provision)
  • Paid Vacation Benefit (12 days to start, tenure-based increase)

Leave of Absences

  • Family Medical Leave of Absence
  • Maternity & Paternity Leave
  • Military Leaves
  • Jury Duty

Staff Development

  • LA Family’s Housing Provision of $750 in a professional staff development fund available to eligible employees
  • Two Employee Assistance Programs (fully paid for by LAFH)
  • Employee Appreciation Program: Peer-Based Employee of the Month Program with opportunity for two employees to be elected
  • Paid clinical hours for eligible employees seeking licensure
  • Wellness Initiatives
  • Cross Functional Training Opportunities
  • Company Sponsored Events


LA Family Housing provides a Total Rewards Compensation Philosophy that includes Comprehensive benefits, Industry leading cash compensation opportunities, Recognition of employee performance, Staff development resources, and Commitment to employee wellness. The salary listed on this job description is reflective of our compensation structure and is a firm amount. Future increases are performance-based.


LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.


LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.

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