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Chief Operating Officer, Yakima, WA

Organization: Yakima Neighborhood Health Services
Category: Senior Leadership
Location: Yakima, WA
Date Job Posted: December 13, 2021
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YNHS Building

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Yakima Neighborhood Health Services Job Title:Chief Operating Officer

Minimum Qualifications:

Five years of management level experience including at least two years experience in program management of a major clinic. MHA, MBA, or MS in health administration or business administration may be substituted for three years of management level experience. Candidate has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.

Supervised by: Chief Executive Officer

Position(s) supervises: Facilities and Safety Director, Homeless Services Director, Health Information Management Systems Officer, Justice Equity Diversity Inclusion Manger, Customer Services Director, Call Center Manager

Typical Physical Demands and Working Conditions:

Some bending and stretching required. Ability to lift papers or boxes up to 30 pounds occasionally. Requires corrected vision and hearing to normal range. Manual dexterity and eye-hand coordination required for use of calculators, phones, computer keyboards and other equipment. Requires ability to sustain concentration in a noisy and fast-paced environment. Some travel required.

Examples of Duties (this list may not all include all the duties assigned):

  • Directs and coordinates medical, dental, and customer service departments.
  • Directly involved in recruitment of medical, dental, and behavioral health providers, and selection of employees in these departments.
  • Assists CEO in development of new programs and services.
  • Works with CEO and department supervisors to assure compliance with regulations governing the organization.
  • Work with other supervisors and administrative staff to address organization-wide issues, including program development, personnel policies, employee evaluations, training needs, safety concerns and quality assurance indicators. Make recommendations and/or decisions for improvement based on the impact to the organization, rather than any single department.
  • Participate in risk management and compliance activities, including Quality Assurance monitoring, Federal Tort Claims Act, 340b pharmacy regulations, and other regulatory reviews. The COO should work closely with other department leads to stay abreast of changing regulations.
  • Risk management activities include (but not limited to) of incident reporting and response, handling of patient complaints, and work flow process improvement with emphasis on high risk, high volume, and problem prone issues.
  • Oversee claims management of claims, including but not limited to reporting potentially compensable events, securing chart notes and correspondence of patient chart notes, and, and acting as liaison to FTCA HHS Counsel, and any other gap/ wrap insurer of YNHS.
  • Promotes the provision of affordable, cost-effective, high quality health care services.
  • Interprets clinic and departmental policies, objectives and operational procedures to department supervisors. Resolves problems related to staffing, utilization of facilities, equipment and supplies.
  • Represents organization at public and professional meetings as requested by the CEO. Participates in organizational communication and public relations programs.
  • Coordinates, as requested, committees of the board and clinic.
  • Oversee agency contracts with federal, state, and private entities.
  • Oversee managed care contracts.
  • Receive patient complaints and compliments. Address issues as needed, and/or direct concerns to appropriate supervisor and/or administrator and/or CEO.
  • Maintains strict confidentiality.
  • Maintain organized, clean, efficient and confidential work area.
  • Perform related work or other tasks as requested.

YNHS has earned National Committee for Quality Assurance (NCQA) Patient Centered Medical Home recognition and prides itself on the relationships between patients and staff. We believe patients should be at the forefront of their care. Whenever possible, staff should involve and support patients and their families in goal-setting and prioritizing health concerns.

Working Relationships:

All YNHS employees are expected to develop and maintain professional and courteous working relationships with all other YNHS employees, patients, visitors, health profession students, vendors, and volunteers of the organization. In addition, YNHS employees are expected to provide courteous and efficient service to health and social service agencies working with YNHS patients.

Salary Range:

Salary: Dependent on education and previous experience as applicable to this position.

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