Accounts Receivable Manager (RCM), Denver, CO

WellPower

Our work enables adults to live more fulfilling and productive lives, children to be more resilient, and families to be happier and healthier.

Through multiple community sites, mental health providers in several Denver public schools, collaborations with community partnerships and home-based outreach, we provide treatment, prevention, outreach and crisis services to children, families and adults.

Top Workplace

WellPower has been named a Top Workplace by the Denver Post nine years in a row! We believe that people are resilient - they can and do recover from mental illness. At WellPower, we hire people dedicated to working toward that goal.

Our benefits

Our generous benefits package starts at 30 hours per week. Some of the benefits include:

• Medical/Dental/Vision
• Retirement match
• Tuition Reimbursement
• Free RTD EcoPass (bus/light rail)

We are currently recruiting the following key position

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Accounts Receivable Manager (RCM)

STARTING SALARY:$83,610-98,365

POSITION SUMMARY: As part of the Accounts Receivable Department, the Accounts Receivable Manager is responsible for the management and successful operation of the front-end and back-end revenue cycle for the organization. Specifically accountable for the daily operations and functions which includes Billing, Claims Management, AR Management, Insurance Collections and Denial Resolutions for all locations and payers.

Responsible for managing the AR Coordinators while developing and implementing strategic plans to ensure organizational growth. The AR Manager is responsible for providing guidance, support and leadership to team members as well as for creating and maintaining relationships within the organization and fostering partnerships in the community. The AR Manager must have expertise in accounts receivables, financial management, general accounting and audit preparation.

ESSENTIAL JOB FUNCTIONS:

• Work closely with VP of Financial Operations in creating and carrying out aspects of the department’s goals.
• Oversee, optimize and execute end-to-end operational billing and collection processes for new and existing billing structures, assessing for opportunities to simplify and automate for increased scalability.
• Ensure entire revenue cycle standards and deadlines are met to ensure that all business and customer transactions are executed and documented in accordance with GAAP and company policies.
• Ensure accurate and current fee schedules are uploaded into the EHR system.
• Coaches staff in problem solving, effective communication strategies, conflict resolution, mentoring and career path opportunities.
• Hire and evaluate staff, arrange coverage, disciplinary activities, provide communication and foster a healthy team environment.
• Represents team by attending pertinent organizational meetings.
• Develop and implement billing and collections KPIs, incremental reporting for senior management.
• Build and support sound relationships with internal teams.
• Serve as primary point of contact for billing and collection related inquiries from both escalated customers and internal stakeholders.
• Create and maintain relationships within the organization as well as foster partnerships in the community.
• Perform quality assurance checks on accounts to verify accuracy for proper billing.
• Act as a direct liaison to internal staff as well as external partners.
• Perform other duties as assigned.

EDUCATION: Bachelor’s Degree in Administration, Management, Finance or related field; or equivalent experience in healthcare/medical insurance environment.

EXPERIENCE: Minimum five years of healthcare financial/business office or similar third-party payer claims experience. Minimum of three year of progressive supervisory experience.

SKILLS AND COMPETENCIES:

• Ability to manage multiple priorities in an efficient, accurate and timely fashion
• Ability to influence valuable change and positive outcomes.
• High degree of critical thinking and problem-solving skills
• Ability to build trust and camaraderie between team members.
• Ability to resolve escalated issues
• Familiarity with SQL Server Management Studio a plus.
• In-depth knowledge of benefit verification, service authorization procedures, mental health and medical terminology and insurance billing codes.
• Strong attention to detail and ability to work through a large volume of accounts with accuracy and efficiency
• Excellent written and verbal skills
• Strong computer and customer service skills
• Competence in Microsoft Excel spreadsheet application.
• Maintain a trauma informed environment of wellbeing.
• Valid Colorado Driver License in good standing. Clean driving record.

SUPERVISORY RESPONSIBILITIES: Manages the AR Coordinators.

MACHINES AND EQUIPMENT TO BE USED: Computers, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.

TYPICAL PHYSICAL DEMANDS: Requires sitting, standing, bending and reaching. May require lifting up to 40 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, the telephone and other office and/or clinical equipment.

WORKING CONDITIONS: May require occasional evening or weekend hours.

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