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Program Specialist - Substance Use Disorder System of Care, Portland, OR


Organization: CareOregon
Category: Professional
Location: Portland, OR
Date Job Posted: June 16, 2022
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To protect the health and well-being of our members, employees and community, CareOregon requires all employees to be fully vaccinated against COVID-19 or have an approved medical or religious exception as a qualification of employment.

Candidates who receive an offer of employment by CareOregon, must provide proof of COVID-19 vaccination or submit a medical or religious exception request, which will be evaluated in accordance with CareOregon’s standard accommodation process.

Position Title: Program Specialist – Substance Use Disorder System of Care
Department: Behavioral Health
Title of Manager: CCO Behavioral Health Manager
Supervises: Non-supervisory position
Exemption Status: Exempt
Requisition ID: 20675

Job Summary

This position is responsible for working with the Substance Use Disorder (SUD) system of care across the youth and adult systems, which includes translating policies, procedures, contractual requirements, and clinical models into core operations within Columbia Pacific’s network of SUD providers. Additionally, this position is responsible for analyzing the SUD system of care, SUD service expansion, training, workforce development/support, providing system coordination, translating program requirements to practice, and leading implementation efforts — using an equity lens to address disparities within the SUD system. Columbia Pacific CCO is a local health plan that administers OHP benefits and is working to improve community health in Columbia, Clatsop, and Tillamook counties. This position acts as liaison between internal and external partners, contractors, and stakeholders to facilitate collaboration, consensus building, and ensure accountability. Work is performed under the direction of internal leaders, steering committees, and external partners. This position maintains reports, records, and documentation.

Essential Position Responsibilities

  • Provide operational guidance on expansion and optimization of SUD services and on system of care within the region including increasing MAT, detox, SUD wraparound services, and outreach and engagement services.
  • Provide leadership/facilitation with Regional SUD Clinical Directors meetings.
  • Assist in the development of regional SUD clinical strategy and process needs, including identifying and tracking deliverables, identifying network and system gaps within the SUD system of care, and addressing those gaps though partnerships; program enhancements; and network optimization
  • Communicate with SUD system of care partners regarding reporting as per contract requirements and reporting associated with CCO contractual obligations.
  • In collaboration with BH Leadership, develop and monitor a dashboard of system performance with success indicators and clinical and financial outcomes, Provide technical assistance to clinics on development of actionable data reports and applied use of reports within their settings (both visual management and electronic based systems).
  • Represent CCO in applicable activities including clinical and other professional organizations. Serve as a representative and clinical spokesperson for the CCO in support of recovery-oriented systems of care.
  • Assist in the compliance monitoring of provider network to review utilization, quality improvement, and evaluation programs for members within substance use disorder services.
  • Identify and operationalize strategies related to SUD workforce development; including provider recruitment efforts; and workforce training and supporting related initiatives.
  • Participate in policy and planning discussions focused on creating increasingly integrated health care delivery models on a community-wide basis.
  • Collaborate with medical and behavioral health providers to create programs or processes to reach members in medical settings and engage into treatment.
  • Engage CCO stakeholders, including County partners, behavioral health professionals and providers, advocates, and members through open communication and articulation of goals and vision
  • Assist in increasing system capacity for complex cases and co-occurring conditions; enhance SUD continuum of care systemSUD Outpatient; SUD Residential and SUD Withdraw Management settings.

Organizational Responsibilities

  • Perform work in alignment with the organization’s mission, vision and values.
  • Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
  • Strive to meet annual business goals in support the organization’s strategic goals.
  • Adhere to the organization’s policies, procedures and other relevant compliance needs.
  • Perform other duties as needed.

Knowledge, Skills, and Abilities Required

  • Knowledge of the clinical management of diverse mental, behavioral health and SUD system of care principles and practices
  • Working knowledge of Community Mental Health and SUD services and programs in Oregon, including working knowledge of OHP benefits, payment issues, practice models, and continuous quality improvement concepts
  • Working knowledge and use of Trauma-Informed language and principles, social determinants of health, use of Person First language and principals
  • Working knowledge of OARs and CCO requirements pertaining to SUD continuum of care, and the delivery of SUD services and supports
  • Excellent problem-solving skills
  • Excellent interpersonal skills
  • Excellent communication and collaboration skills for working with diverse stakeholders
  • Ability to work in an environment with diverse individuals and groups, including an appreciation and understanding of serving a diverse member population
  • Ability to to critically evaluate information gathered from multiple sources, take comprehensive notes and synthesize information in a manner that captures key questions; feedback; decision points; action steps
  • Ability to coordinate and organize committee meetings and workgroups that maximize opportunities for participation by all stakeholders
  • Ability to remain flexible, positive, and adaptable in a continuously changing environment and support others to embrace change
  • Ability to plan, prioritize, and coordinate multiple projects or tasks
  • Ability to create engagement and bring individuals together; ability to work effectively as part of a cross-functional team and foster an environment where change is embraced and supported
  • Ability to be high-energy, persistent, assertive, data driven and focused
  • Ability to work both independently and collaboratively, with a high degree of professionalism
  • Ability to have excellent oral and written communication skills, facilitation and presentation skills to articulate concepts to diverse individuals and groups, partners and stakeholders
  • Proficient in Microsoft tools; ability to effectively track and report on progress
  • Ability to commute back and forth to the North Oregon Coast region
  • Familiarity with operations of partners in the SUD system of care including justice system, community mental health programs, health and behavioral health providers, and housing/community-based organizations
  • Support the organization’s commitment to equity, diversity, and inclusion by fostering a culture of open mindedness, cultural awareness, compassion, and respect for all individuals

Physical Skills and Abilities Required

Lifting/Carrying up to 10 Pounds 0 hours/day
Pushing/Pulling up to 0 Pounds 0 hours/day
Pinching/Retrieving Small Objects 0 hours/day
Crouching/Crawling 0 hours/day
Reaching 0 hours/day
Climbing Stairs 0 hours/day
Repetitive Finger/Wrist/Elbow/ More than 6 hours/day
Shoulder/Neck Movement

Standing 0 hours/day
Walking 0 hours/day
Sitting 0 hours/day
Bending 0 hours/day
Seeing More than 6 hours/day
Reading More than 6 hours/day
Hearing More than 6 hours/day
Speaking Clearly More than 6 hours/day

Ability to operate a motorized vehicle

Cognitive and Other Skills and Abilities

Ability to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress.

Education and/or Experience

Required:

  • Bachelor’s degree in a behavioral health field with CADC II (or a Master’s degree in a behavioral health field with 2 years’ experience with Substance User Disorder/dual diagnosis work)
  • Minimum 3 years program specialist/coordinator experience in behavioral health and/or social services
  • Valid driver’s license, acceptable driving record, and automobile liability coverage or access to an insured vehicle

Preferred:

  • Experience working within a Medicaid managed care environment and/or working with vulnerable populations in community SUD settings

Working Conditions

  • Environment: This position’s primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis):

☒ Inside/office ☒ Clinics/health facilities (no member contact) ☐ Member homes
☒ Other: Community partners in the North Oregon Coast region

  • Travel: This position requires frequent travel outside of the workplace, in which the employee’s personal vehicle may be used. Driving infractions will be monitored in accordance with organizational policy.
  • Equipment: General office equipment and/or mobile technology
  • Hazards: n/a

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment

Veterans are strongly encouraged to apply.

Equal opportunity employer. This company considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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