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Systems Administrator, Bakersfield, CA


Organization: Kern Health Systems
Category: Professional
Location: Bakersfield, CA
Date Job Posted: November 15, 2022
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Systems Administrator

Kern Family Health Care, 2900 Buck Owens Blvd., Bakersfield, California, United States of America Req #1823

We appreciate your interest in our organization and assure you that we are sincerely interested in your qualifications. A clear understanding of your background and work history will help us potentially place you in a position that meets your objectives and those of the organization. Qualified applicants are considered for positions without regard to race, color, religion, sex (including pregnancy, childbirth and breastfeeding, or any related medical conditions), national origin, ancestry, age, marital or veteran status, sexual orientation, gender identity, genetic information, gender expression, military status, or the presence of a non-job related medical condition or disability (mental or physical).

Our Mission. Kern Health Systems is dedicated to improving the health status of our members through an integrated managed health care delivery system.

General Purpose

Provides and coordinates hardware, software, telecom, and limited service desk support to Kern Health Systems employees. Develops, coordinates, and delivers hardware, software and other computer related training. This person provides mid-level support for incident/problem ticket resolution over the service desk, reviews outstanding and unresolved incident/problem tickets for follow up, and provides status and updates to the incident/problem submitter. Maintains, coordinates, and installs conference and training room equipment requirements. Administrates the department asset management system.

The Systems Administrator I, provides Tier-1 through Tier-3 level support for incident/problem ticket resolution, and interacts with daily activities that require technical support at the end user location. This position will provide mentorship to the Help Desk Analyst role. The incumbent must be able to communicate both verbally and written in concise and easily understandable manner. The position requires a solid understanding of the current Microsoft Windows operating system, Microsoft Office products, troubleshooting of layer one through four of the OSI model, general desktop applications support, document imaging, and computer hardware configurations. The Systems Administrator I must have experience in supporting problem resolution with network switches, data and voice wiring, personal computers, printers, scanners, copiers, and other typical office automation hardware.

Essential Duties and Responsibilities:

  • Perform technical support in the administration and maintenance of client-server applications, operating systems, telephone systems, and all other related information and office automation systems
  • Maintain, support, and troubleshoot the KHS virtual server (VM) environment to include provisioning new virtual servers, monitoring of VM and supporting hardware performance.
  • Perform the installation, configuration, maintenance, and troubleshooting of all routers, network appliances, layer-2 and layer-3 switches, fiber switches, desktop computers, network and local printers, scanners, and copiers
  • Conducts detailed technical analysis of defined systems and create system specifications.
  • Assist with support of Microsoft Active Directory for desktop user setup and maintenance, application security, and email distribution lists.
  • Create and maintain documentation for the various client server solutions, disaster recovery efforts, and other areas as needed.
  • Create and maintain operating system images and software installation packages for remote desktop and server delivery.
  • Maintain and monitor all data backups on a disk-to-disk solution in accordance with the KHS Disaster Recovery policy.
  • Ability to follow checklists and perform critical processing such as patch management, deployments, and claims loading.
  • Ability to troubleshoot computer hardware; including printers, personal computers, local area networks, category-5 wiring, category-3 wiring, layer-3 data switches, and telecommunications equipment.
  • Assists in providing hardware support to end users on peripheral and network devices including minor repairs, configuration and/or replacement of defective hardware.
  • Ability to identify and resolve system hardware problems with the assistance of hardware vendors as necessary.
  • Dependent upon assignment, may be required to learn to maintain network integrity including modification of system user accounts and passwords, managing network print servers.
  • Be an organized individual that is willing to accept responsibility, demonstrate good judgment, initiative, and resourcefulness, and is able to adapt and learn quickly.
  • Ensure regular communication with the Business, IT team, and Management of system or application outages. Track the progress or resolution of outages and establish good communication of repairs or corrective actions to the entities stated in a timely manner.
  • Ability to stay abreast of current news, systems information, problems, changes and updates relevant to KHS user community.
  • Work and communicate effectively with the various professionals throughout the organization.
  • Generate and review incident/problem reports for trends of anomalies and make recommendations for a course of corrective actions.
  • Provide seamless transition of incidents/problems from the Service Desk to the Network, Systems, and Technical Analysts, Development or Data Management support groups.
  • Responds to service-desk calls in a prompt and courteous manner.
  • Ability to prioritize multiple service desk calls and requests for service, troubleshoot and identify problems in a timely manner to achieve customer satisfaction, and resolves basic problems while providing constant feedback to users to ensure problem resolution.
  • Using analytical reasoning to understand the end user's requirements and transform the requirements into an operational application.
  • Facilitate meetings or communications as an interface between business units, technology teams, and other support resources.
  • Create and maintain a KHS training library. The training library should consist of online training courses and aids, training manuals and documents, and software training materials. This library should be kept up to date and continuously updated to reflect changing needs.
  • Design, coordinate, and deliver training courses on computer based software applications for employees.
  • May act as liaison between service-desk personnel and department users.
  • Ability to support remote users in multiple site locations.

Employment Standards

  • Associate‚Äôs degree in Information Systems or related field AND four (4) years of paid computer support experience.

OR

Six (6) years of paid computer support experience. Education can be substituted with computer support work experience on a year for year basis. Proficiency must be demonstrated with desktop and peripheral installation, troubleshooting, and support. A+ certification preferred.

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis.

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