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Manager, Clinical Laboratory Operations, Oakland, CA

Alameda Health System


Oakland, CA

June 7, 2017

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Manager, Clinical Laboratory Operations

Highland General Hospital · HGH Clinical Laboratory
Oakland, CA
Full Time, Day
Posted 11/23/2016
Req # 18474

Job Summary: Under general direction, the Manager, Clinical Laboratory Operations is directly responsible for all day to day operations of the laboratory and supervision of all staff. Performs related duties as required.

DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: The following are the duties performed by employees in this classification, however, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

  1. Manager, Clinical Laboratory Operations - 33105 - rev. 8.22.13 Proficiency Level Collects and prepares data for the laboratory Performance Measurement Report, an ongoing quality assessment tool of the Laboratory's overall Quality Management System.
  2. Coordinates the activities of the laboratory supervisors and lead Clinical Laboratory Scientists (CLSs; 5) through meetings and daily conferences to assure timely and accurate laboratory testing.
  3. Direct oversight of Pathology support services (e.g., specimen accessioning, clerical) to assure adequate and competent staffing for timely pathology services.
  4. Directly supervises the Laboratory Assistants. Directly manages specimen receiving, processing and ransportation between AHS sites (FH/JGPP and HGH – K, HCP and HGH locations); supervision and oversight of the morgue attendant (2) schedule, dutiesand morgue functions.
  5. Directs, advocates for and drives quality processes within all sections of the laboratory (pre-analytical, analytical and post-analytical); responsible for overall laboratory safety including hazardous chemicals, bio-safety practices, flammable storage, eyewash, air quality, etc.; actively participates on assigned AHS committees. Attends interdepartmental meetings to represent laboratory & pathology services as needed.
  6. Investigates client complaints, revised reports and reportable quality issues, ensuring accurate and complete responses. Implements immediate, short-term, and long-term corrective actions.
  7. Maintains quality staff by interviewing, hiring, training and providing guidance for staff development through regular performance evaluation and corrective counseling; schedules and manages vacation schedules for all laboratory staff (65-70 individuals); timekeeping system (Kronos) direct entry and reconciliation for all laboratory staff (65- 70 individuals).
  8. Oversees and administers all aspects of the Clinical Laboratory Scientist Trainee program (1 trainee annually, 9 month practical experience through all specialty areas of the Clinical Laboratory).
  9. Oversees moderate complexity point of care testing (POCT) performed by respiratory care practitioners, anesthesiologists, clinical pharmacists and ED nursing (approximately 200 individuals). Assures current competency and successful proficiency testing performance of test personnel and testing environment compliant with regulatory requirements.
  10. Reviews all laboratory test performance (clinical laboratory & POCT), drives process and project management, and prepares and submits required reports to meet established deadlines' evaluates and recommends modifications of test methods to or introduces new techniques, equipment or supplies for testing under the guidance of the Administrative Director of Laboratory & Pathology services.
  11. Supervises the Point of Care Testing Coordinator for waived testing (POCC; 1). Indirectly assures all POCT requirements for waived testing (staff training, competency, proficiency testing, equipment, and supplies) meet regulatory requirements (CAP, Joint Commission) for 1200 individuals at HGH, JGPP and FH.


Education: Master's degree in Biology, Chemistry, or related field may substitute for one year of experience. A PhD in Biology, Chemistry or related field may substitute for an additional two years of experience.
Minimum Experience: experience with quality assurance and regulatory surveys (i.e., College of American Pathologists, The Joint Commission, OSHA, AABB, California Department of Public Health) programs and related activities.
Minimum Experience: Five years of progressively responsible work experience, including leadership in Clinical Laboratory Science.
Required Licenses/Certifications: General Laboratory Supervisor as defined by CLIA '88.
Required Licenses/Certifications: Valid license as a Clinical Laboratory Technologist in the State of California.

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