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Chief Human Resources Officer, Bellingham, WA


Family Care Network

Senior Leadership

Bellingham, WA

May 3, 2019


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Title: Chief Human Resources Officer (CHRO)
Department: Administration
Reports To: President/CEO
Position: Full-Time (40 hours per week), Exempt

As an independent, locally owned, physician-run network of family physicians, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 locations in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. Our network includes 82 family physicians, 22 allied health professionals, and more than 400 employees. We offer an excellent benefits package including medical and dental insurance, paid time off, and a generous 401K. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and fulfilling mission.

Job Summary

The Chief Human Resources Officer (CHRO) is responsible for developing and executing human resources strategy in support of the overall business pan and strategic direction of the organization, specifically in the areas of organization development, talent management, succession planning, change management, performance management, learning and development, compensation and human resources operations. The CHRO provides strategic leadership by articulating HR needs and plans to the executive management team, board of directors, managers and staff.

Family Care Network Standards

  • Vision, Mission and Goals: Actively supports the vision, mission, values, goals and objectives of Family Care Network. Interacts with other individuals, groups, and/or departments in making the vision a reality.
  • Policies and Procedures: Adheres to all company policies and procedures. Adheres to guidelines for HIPAA, WISHA and other State and Federal regulatory agencies.
  • Professionalism: Demonstrates in interactions with patients, colleagues, outside vendors, attitude, demeanor, and communication style consistently supports values and standards.
  • Effective Communication skills: Demonstrates ability to communicate with patients, colleagues and outside vendors in an appropriate, courteous and respectful manner.
  • Documentation: Consistently documents all pertinent information in all forms of electronic records accurately and concisely, in accordance with company guidelines.
  • Team Responsibilities: Works to ensure success of company and of team members. Is accountable and takes ownership of opportunities, concerns, breakdowns, and results. Works collaboratively while evoking and producing trust. Anticipates, plans, learns and innovates. Adheres to team standards and contributes to the team mood for success.
  • Consistently adheres to all FCN Confidentiality and HIPAA policies and procedures regarding company and patient information.

Essential Job Functions

  • Review and prepare HR policies and procedures. Provide policy guidance and interpretation to management and staff.
  • Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
  • Counsel and advise management on salary planning/compensation to include issues regarding internal equity, promotions, reclassifications, transfers.
  • Support executive leadership and managers in evaluation of workforce planning, staff recruiting and retention issues.
  • Provide proactive consultation to executive and line managers on issues where human resources expertise can be utilized to improve business results (coaching, counseling, career development, disciplinary actions, etc.).
  • Partner with the executive management team in the strategic corporate goals planning of the organization.
  • Establish human resources objectives in line with organizational goals and objectives.
  • Analyze HR trends and metrics in partnership with leadership to develop solutions, programs and policies.
  • Collaborate with finance in administering employee benefits programs.
  • Support leadership and managers in identifying, evaluating, and monitoring the success of training programs.
  • Follow-up to ensure training objectives are met.
  • Work closely with executive management, managers and employees to improve work relationships, build morale, increase productivity and retention.
  • Partner with managers and leadership to manage and resolve employee relations issues. Conduct effective, thorough and objective investigations.
  • Develop and maintain a communication system that assures effective flow of information, collaboration and positive work relationships.
  • Supervise HR staff by providing leadership, communicating job expectations, coaching, and appraising job results.
  • Manage departmental resources and budget.
  • Travel between locations will be required.
  • Perform other related duties, as required in order to meet business needs.

Knowledge, Skills & Abilities

Strong knowledge of HR laws, regulations, and best practices.

  • Business acumen
  • Understanding of business issues and how to identify and deliver HR interventions and solutions to meet business needs.
  • Strong meeting and group facilitation skills
  • Proven ability to work with and influence individuals at all levels of the organization.
  • Demonstrated skill and effectiveness as a relationship builder and internal consultant.
  • Effective conflict resolution and employee mediation skills.
  • High level of interpersonal skills to handle sensitive and confidential situations and documentation.
  • Strong analytical and problem solving skills.
  • Excellent written and oral communication skills.
  • Effective organizational, time management, and planning skills.
  • Strong customer service orientation.
  • Proficient in working with MS Office, HRIS.

Education & Experience

  • 10-15 years of progressive Human Resources experience in all facets of HR management within an organization of comparable size and complexity.
  • 8 - 10 years of managerial experience.
  • Bachelor’s Degree in Human Resources, Business Administration, or a related field required; MBA or MA/MS in human resources or related field preferred.
  • PHR or SPHR certification strongly preferred.
  • Healthcare industry experience highly preferred.

Physical Requirements

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hand to finger coordination, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch; talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required include, close vision, peripheral vision, depth perception and the ability to adjust and focus.

Immunization Requirements:

Adhere to company immunization policy. Immunizations required: Influenza, Tdap, MMR, Varicella or a verified history of chicken pox disease, PPD and any additional immunizations determined necessary for the protection of staff and patients. Family Care Network will cover the cost of required immunizations for Family Care Network employees; immunizations will be administered by Family Care Network staff. Hepatitis B strongly recommended.

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