Medication Assisted Treatment (MAT) Case Manager, Santa Rosa, CA
Job Summary: Under the supervision of the Integrated Healthcare Supervisor and Integrated Healthcare Manager - certified Alcohol & Other Drug Services (AODS) counselors - the MAT Case Manager is responsible for supporting treatment retention for MAT patients by providing direct and indirect patient care utilizing individualized treatment planning, psychosocial education and patient support that reflects SUD services which are integrated with primary medical care in an Integrated Care Setting. As a member of the MAT Team (which includes MAT leadership, medical assistants, MAT case managers, and licensed mental health and medical providers), s/he participates in the case management of MAT patients who may need complex care coordination across multiple life domains and disciplines (medical, dental, mental health, hospital in-patient, and ER visits). The MAT Case Manager also participates in quality improvement activities for numerous health measures related to progress, stability, engagement and integration with medical and mental health care services. The MAT Case Manager must also carefully collect, organize, and provide the MAT Team with data necessary to support program development, grant reports, and quality measurement efforts.
Specific Tasks/Duties Include:
- In collaboration with AODS certified counselors, the patient, mental health and medical providers, assists with meeting the needs of MAT patients, including SUD assessment, treatment planning, education, care coordination, follow-up care, and outside referrals. This may involve face-to-face, phone meetings, and review of electronic messaging and media
- With patients, review all intake documents for thoroughness and accuracy, enter data and scan relevant documents for review in the EHR
- Administers alcohol, drug, socio-economic, anxiety and depression screening tools
- Track and support patient participation in MAT, mental health and primary care services, use motivational interviewing and shared decision making to identify barriers and when feasible to address to full participation in treatment, support prioritizing treatment participation in the face of challenging life circumstances, uses robust appointment reminder calls, assistance with community transportation as needed.
- Updates primary MH and medical providers with documented, brief summary of patient progress as needed
- Regularly review and report UTOX results to the medical team for interpretation
- If/When certified as AODS counselor, participate in rotating mobile phone on-call schedule for MAT patients who need telephone support
- Participate in weekly meetings, including case conference, with MAT Team members
- Under the direct supervision of a licensed mental health provider, present initial and updated treatment plans for regular review and clinical approval
- With medical providers, co-facilitate shared medical visits, support group engagement with shared content, when indicated to facilitate SMART goal setting. Coordinate with in-house and community pharmacies to ensure consistent timely access to MAT medications.
- Maintain strict adherence to confidentiality laws regarding patient and medical records
- At the request of SRCH leadership, may represent integrated MAT services in the community and to partnering agencies (i.e. SRTP, CenterPoint/DAAC, WRS, Athena House, Drug Court, etc.)
- Act as liaison to and maintain on-call phone for in-person response to local hospitals/ERs (including after hours) to make initial contacts with patients, establish rapport, and facilitate coordination of follow-up appointments at SRCH
- Maintain expertise on subject matter by staying current with rehabilitation tools and information related to substance use, recovery, and MAT
- Attend warm handoffs when patients in clinic request contact with the MAT program
- Review hospital and inpatient and ER reports for program participants
- Participate in clinical team huddles to provide contextual patient information to medical and mental health providers such as drug use history, current strengths and stressors
- Will provide services at multiple SRCH Campus locations
- Participate in ongoing training
- Other duties as assigned
- AA degree (Bachelor’s degree preferred) or two years’ work experience in a social service setting
- Current certification as an AODS counselor through an organization accredited by the State of California or registration as an AODS counselor intern to complete AODS counselor certification within four years
- Experience with AODS services and/or principles of harm reduction model preferred
- Experience with MAT preferred
- Experience working in a medical environment preferred
Knowledge and Skills:
- Bilingual (English/Spanish) preferred
- Excellent collaboration and team-building skills
- Excellent communication skills, both verbal and written
- Excellent written and verbal communication skills
- Must demonstrate understanding of the various models of addiction and recovery, trauma informed care, and motivational interviewing
- Ability to build community relationships with outside agencies
- Excellent interpersonal skills; sensitivity and experience working with people from a wide range of backgrounds, lifestyles, and family compositions
- Proficiency with Microsoft Office applications including Outlook, Word, Excel and PowerPoint
- Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines
- Good judgment, problem solving and decision-making skills
- Demonstrate and practices professional ethics and clear personal boundaries
- Demonstrate knowledge of compliance issues within the community clinic environment
- Demonstrate a willingness to report any incident that is unusual or incompatible with accepted clinic procedures
- Maintain patient confidentiality at all times
- Must have access to insured transportation, a valid California driver’s license, and a good driving record
While performing the duties of this job, this position is frequently required to do the following:
- Use standard office equipment and access, input, and retrieve information from a computer.
- Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
- Perform complex mental functions; collect, interpret, and/or analyze complex data and information.
- Vision: see details of objects at close range.
- Reach forward, up, down, and to the side.
- Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
- Lift up to 20 pounds.
- Travel to other office and community locations, such as local hospitals.