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Performance Improvement Manager, Juneau, AK


Organization: Southeast Alaska Regional Health Consortium (SEARHC)
Category: Manager
Location: Juneau, AK
Date Job Posted: July 8, 2020
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Performance Improvement Manager
Organization: Southeast Alaska Regional Health Consortium (SEARHC)
Category: Manager
Location: Juneau, Alaska

Job Summary

SEARHC seeks Performance Improvement Manager to assist Director in the effective operations and/ or oversight of the Performance Improvement Division, including quality, risk, patient safety, core measures, data analysis/ review/ trending/ solutions, regulatory and accreditation, and process improvements in the Consortium. This position works closely with Administration, Providers, and Staff to ensure awareness of quality and patient safety, and to facilitate improvement efforts in all areas. This position manages significant clinical events investigations and reporting; coordinates regulatory surveys; facilitates education and training around quality and safety; chairs committees and teams; completes process reviews; oversees PI Data, and serves as the expert for performance and quality improvement. All work is considered confidential and protected from discovery, pursuant to applicable state law.

SEARHC is a not-for-profit healthcare system approximately a 2 ½ hour flight from Seattle, WA. As the primary provider of care through its hospitals, clinics and long term care services, Serving communities throughout the scenic Inner Passage of Alaska, SEARHC staff enjoy the region’s temperature sweet spot between 20 degrees in winter and just shy of 70 degrees in summer. Our region proudly ranks among the not-to-be-missed, beautiful mountains/water locations in the U.S. With dedicated healthcare professionals, SEARHC supports its staff with excellent compensation and benefits.

RESPONSIBILITIES

PI Plan/ Program: Assist with the development, implementation and maintenance of a strong SEARHC wide PI Plan, ensuring that all sites have quality programs that support the overall PI Plan while being integrated into the needs of the various sites.

Regulatory Compliance: Develops, maintains and utilizes sound working knowledge of accreditation and regulatory standards (TJC/ CMS/ GPRA/ UDS) and serves as primary resource for interpretation and application of standards as they pertain to SEARHC; actively involved in continuing education/trainings/conferences to keep abreast of standard changes.

Risk Management: Works closely and collaboratively with the PI Director, Medical Director, Legal, and other Leaders on quality assessment and risk management issues. Investigates all concerns, trends, or risk factors that present risks or safety concerns to patients and the organization. Maintains professional relationship with liability insurance carrier and legal counsel when investigating and processing any risk claims. Has a keen understanding of the Incident Reporting system.

Patient Experience: Assist with investigation and resolution of patient complaints and grievances.

Leadership: Communicates professionally and effectively with all levels of the organization; serves as a resource, mentor, instructor, role model and cheerleader for others as PI is continuously integrated into every day processes within the organization.

Site Specific Responsibilities: Works closely with the Leaders and Staff in the assigned geographical area to ensure that PI is developed and supported as much as possible with the resources available. Takes ownership of the PI Manager role in the specific divisions/departments and becomes the expert that others seek out when assistance is needed (i.e. core measures, EH/IC) Fosters a collaborative environment that encourages others to participate in/take on quality/performance improvement initiatives and tasks.

REQUIREMENTS

Bachelor of Science in Nursing, Healthcare Management, or comparable bachelor's degree with other specialized education/training in two or more of the following: infection control or epidemiology, risk management, performance/quality improvement, and/or utilization management OR associates degree with specialized certification in two or more of the following: infection control or epidemiology, risk management, performance/quality improvement, and/or utilization management. Additional experience may be substituted for education on a year-to-year basis.

3 years of experience in health care related activities which include monitoring clinical quality, planning, and coordinating process changes with a Bachelors OR five years experience in health care related activities which include monitoring clinical quality, planning, and coordinating process changes with an Associates.

Licensure by the Alaska Board of Nursing or Certified Professional in Healthcare Quality (CPHQ)

Certified in Infection Control (CIC), or similar certification preferred.

Knowledge of accreditation requirements for an ambulatory healthcare system.

General knowledge of health system organizational functions and operations, group processes and ability to lead teams.

Strong communication and technical skills: oral and written ability, advanced computer proficiency in word processing and basic Excel-type programs; Math or analytical judgment skills.

Ability to focus and prioritize to attain goals; Effectively solicit ideas and information from individuals and groups; Ability to define problems, collect data, establish facts, and draw valid conclusions.

Apply Here:

https://careers-searhc.icims.com/jobs/4491/performance-improvement-mgr/job


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