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Quality Improvement Coordinator, Othello, WA

Organization: Columbia Basin Health Association
Category: Professional
Location: Othello, WA
Date Job Posted: September 9, 2020
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Quality Improvement Coordinator


The Quality Improvement Coordinator provides nursing assistance and education as part of a multidisciplinary health care team to patients of varying socioeconomic and cultural backgrounds in an outpatient community health center setting. Responsible for care team achievement of clinic performance measure goals/performance metrics through leadership, delegation, problem identification and continuous process improvement.

At Columbia Basin Health Association (CBHA) we never have to wonder whether the work we do is worthwhile. Each day we see victories and successes, big and small, in the lives of people who count on us.

Partner with Columbia Basin Health Association (CBHA) for a rewarding career. Your dream to promote health and wellness, work with passionate people, and feel accomplished for doing important work while earning a reasonable paycheck is possible with us. Be a part of a healthcare movement as you grow your career. The size and culture of the organization provides an opportunity to work closely with leadership, lead initiatives, and see the results of your hard work. You ability to make an impact is limited only by your passion and creativity.


  1. Responsible to review and prioritize patient risk adjustment assessments as required by private insurers, managed care organizations.
  2. Responsible to promote and educate care teams to manage and achieve clinical performance metrics as set by CBHA.
  3. Responsible to review patient test results with provider and communicate with patients as needed to ensure effective outcomes.
  4. Responsible to engage in outreach events to promote and educate on preventive services.
  5. Responsible to review chronic care patient records and provide outreach services as required by Managed Care Organizations, patient insurers and medical providers on a monthly basis.
  6. Responsible to implement plans on assessed needs of patients with complex medical and social problems in coordination with multidisciplinary health care team.
  7. Responsible to provide nursing care including patient education assessments, nursing intervention, medical case management and procedures as needed.
  8. Responsible to communicate with equipment vendors to insure equipment is functioning according to manufacturer guidelines and safety protocols.
  9. Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE Standards of Behavior.
  10. Must uphold confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
  11. Other duties as assigned.


Professional and Technical Knowledge:

  1. Completion of a high school program and Medical Assistant training as recognized by the State of Washington.
  2. One year experience in a clinic setting.
  3. Ability to work under the full scope of practice that is outlined for a Medical Assistant - Certified under state of Washington regulations.
  4. 2+ years of experience in healthcare working with an electronic medical records system.
  5. Possess knowledge in proper lifting and moving of patients when assistance is needed.
  6. Knowledgeable and maintains compliance with recognized HIPAA regulations
  7. Maintains continuing education requirements of licensure.

License and Certification:

  1. Current and unrestricted Washington Medical Assistant’s license (MA-P, MA-R or MA-C).

Technical Skills:

  1. Ability to prepare basic correspondence utilizing word processing and/or e-mail software.
  2. Ability to create tables and simple displays of information into spreadsheet software.
  3. Ability to enter and manage data into a centralized electronic health records.
  4. Ability to set up and coordinate phone conferences utilizing WebEx and conference room systems.

Communications Skills:

  1. Possesses the ability to successfully form, foster and improve relationships with members of a culture different from one's own.
  2. Possesses ability to meet with a variety of people, both formally and informally, and to communicate in a manner that the receiving party will clearly understand.
  3. Job duties require the effective communication of information in written (including electronic) correspondence.
  4. Bilingual in English and Spanish to speak with patients.

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