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Health Management Services Director, Phoenix, AZ

Organization: Banner Health
Category: Director
Location: Phoenix, AZ
Date Job Posted: October 13, 2020
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A network with resources for leaders with vision. Our leaders are at the front of the health care transformation, planning the future of Banner Health. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

The Population Health Management team leads coordination and care management for Banner Insurance Division members. This includes complex care, readmission focused, disease management and health navigation teams. All ensure customer obsessed care and patient centered goals are achieved.

Your pay and benefits are important components of your journey at Banner Health. This opportunity is also eligible for our Management Incentive Program, as part of your Total Rewards package. Banner Health offers a variety of benefits to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Banner Health Network (BHN) is an accountable care organization that joins Arizona's largest health care provider, Banner Health, and an extensive network of primary care and specialty physicians to provide the most comprehensive healthcare solutions for Maricopa County and parts of Pinal County. Through BHN, known nationally as an innovative leader in new health care models, insurance plans and physicians are coming together to work collaboratively to keep members in optimal health, while reducing costs.


This position is responsible for developing and implementing workflows, processes and strategies to facilitate the coordination of the company’s Health Management needs. Provides leadership, direction and support for the efficient and smooth coordination of patients, member and provider needs with needed resources throughout the organization. Achieves quality outcomes, reduces costs, and shapes and interprets the standards required to ensure a high degree of patient, physician and employee and member satisfaction.


Requires knowledge as typically obtained through completion of a Bachelor’s Degree in Health Administration, Business or Nursing or the equivalent. Masters strongly preferred. Minimum of five to seven years of health care and related industry sales experience, or the equivalent required. Prior demonstrated experience to lead and manage others is required. Excellent interpersonal, organizational, presentation, communication skills and computer literacy also required. Must have considerable experience with patient population in the area of responsibility and at least 2 years of management experience. Must possess demonstrated flexibility in responding to the needs of multiple constituencies with a service-oriented philosophy. Must also possess demonstrated skill in problem analysis, project management, contract negotiation, conflict resolution and oral/written presentation. Requires strong working knowledge of patient placement and regulatory standards.


Master’s degree in nursing or business is preferred.

Additional related education and/or experience preferred.

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