Organization: Partnership HealthPlan of California
Category: Senior Manager
Location: Fairfield, CA
Date Job Posted: March 17, 2021
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Sr. Manager of Member Services
Job ID 2021-1871 FLSA Status Exempt
Manage daily operations of the Member Services Call Center and Enrollment Unit, including personnel and operational responsibilities.
SECONDARY DUTIES AND RESPONSIBILITIES
Education and Experience
Bachelor’s degree in related field and/or minimum three (3) years of management experience preferably in a Call Center and/or managed care environment. Proficient in policy development. Ability to develop data and analytical reports, track interventions and results, and report progress. Must have 3 years’ experience in managing multiple teams/skillsets
Special Skills, Licenses and Certifications
Knowledge of HMO operations preferred. Knowledge of NCQA, Federal Medicaid or California Medi-Cal and Medicare programs. Proficient knowledge of Work Force Management (WFM) administration/utilization, preferably Verint platform. Valid California driver’s license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business.
Performance Based Competencies
Proficiency in MS Word, Excel, and PowerPoint preferred. Demonstrated excellent leadership skills with ability to establish and motivate staff to achieve goals and objectives. Excellent interpersonal skills to ensure effective operations, meeting deadlines and standards. Excellent written and oral communication skills. Excellent customer service skills
Work Environment And Physical Demands
More than 80% of work time is spent in front of a computer monitor. Ability to move about the department freely to assist with operational functions as needed.
Additional Preferred Skills:
All HealthPlan employees are expected to:
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.