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Director of Food & Nutrition Services, Seattle, WA

Organization: UW Medicine
Category: Director
Location: Seattle, WA
Date Job Posted: April 23, 2021
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The Director of UWMC's Food and Nutrition Services (FNS) Department is responsible for planning and directing all activities of the departments on both campuses, including policy and procedure development, strategic planning, budget planning and control, customer service excellence, and staff training and development. This position holds primary responsibility for all retail, catering and patient meal service operations and retail gift shops on both hospital campuses.

Program Administration and Management

  • Manage and administer all operational aspects to provide quality nutritional services for UWMC.
  • Develops and maintains policies and procedures for the department, and as appropriate, for the hospital-wide administrative policy manual.
  • Budget planning and control. Responsible for the oversight, monitoring, and analysis of operating and capital budgets for the assigned cost centers.
  • Develops an effective quality assurance program.
  • Manages operations to meet all regulatory requirements.

Strategic Planning

  • Performs critical thinking affecting the department's and medical center's business mission, key success factors and strategic direction.
  • Considers the department's operating environment, strengths, weaknesses, opportunities, and threats to identify strategic imperatives and suggest ways to improve alignment with them.
  • Works proactively to identify potential areas of concern and takes corrective action to prevent harm or injury.

Service Excellence

  • Completes quality assurance reviews and reports monthly findings to supervisor. Documents corrective action taken for all findings that do not meet expectations.
  • Acknowledges and responds to requests for service or information.
  • Monitors and maintains department activities within regulatory requirements. Issues of concern are promptly corrected.
  • Works collaboratively with other departments and hospital staff to anticipate needs, correct problems, and communicate important information. Participates as a team player and considers the facility wide needs, as well as specific FNS dept. needs.
  • Trains department staff on service excellence standards and goals. Establishes rounding on staff in all patient care, retail, and service areas.

Human Resource Management

  • Responsible to supervise managers for retail, patient dining, clinical nutrition, and gift shop operations at both campuses.
  • Hire staff, establish job performance standards, evaluate job performance, and take corrective action if performance is not acceptable.
  • Responsible for training, assigning, and scheduling work, and acting on leave requests.
  • Resolve grievances or complaints. Maintains knowledge of union contracts and follows appropriate protocols.
  • Assures compliance for all department staff as needed for annual education, flu shots, respirator fit testing, food handler testing, etc.

Other Duties

  • Coordinates the development and preparation of special projects.
  • Prepares and presents reports to assigned committees
  • Responds to urgent needs promptly.
  • Other duties as assigned.

Education, Experience Certifications

  • Registration as a Dietitian with the Academy of Nutrition and Dietetics required
  • Bachelor’s degree in business, healthcare administration. or a related field required
  • At least five years of experience in healthcare food and nutrition services as a director or senior manager in a large facility required.
  • Experience managing a multi-campus operation preferred
  • Experience planning and implementing operations in a new facility required
  • Master’s degree in nutrition, MBA, or MHA or similar field preferred
  • Strong computer skills required

To Apply

Please complete application using the following link:

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