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Pediatric Clinical Nurse Manager, Bend, OR

Organization: Central Oregon Pediatric Associates
Category: Nurse Management
Location: Bend, OR
Date Job Posted: June 1, 2021
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Central Oregon Pediatric Associates (COPA) of Bend, Oregon, the largest pediatric practice in the region, is hiring a full time Pediatric Clinical Nurse Manager.

At COPA, the Pediatric Clinical Nurse Manager plays an integral role serving patients at our friendly and welcoming medical clinic for children of all ages. In alignment with COPA’s mission, vision and values, the Pediatric Clinical Nurse Manager provides leadership to the teams that support nursing and lactation activities and services. This position directly manages the Registered Nurses (RNs) and Lactation Consultants across four COPA locations in Bend and Redmond and ensures that these teams provide high quality, patient-and-family centered care, in accordance with Patient-Centered Primary Care Home Standards.

COPA is a 5-Star Patient-Centered Primary Care Home, the highest designation, and awarded to clinics which integrate advanced, transformative medical processes and proven best practices for positive patient outcomes. We’re proud of our teams which commit to excellence in a supportive work environment where the patients’ needs come first.

COPA is looking for a candidate with a strong work ethic and a passion for the health of each of our patients. The right candidate will thrive in a private practice where they have the opportunity and flexibility to positively impact the life of a child and their family.

COPA expects all team members, from operations to medical departments, to have a deep commitment to the objectives of COPA, to support their fellow team members, and provide the best experience for patients. The right candidate has demonstrated a work ethic that exhibits professionalism while exceeding every expectation of service.

The role of the Pediatric Clinical Nurse Manager will include but is not limited to the following duties:

  1. Plan, organize, coordinate, and manage nursing and lactations services to promote health, improve outcomes, prevent disease exacerbation, increase patient engagement in self-care, decrease risk status, and minimize hospital and ED utilization.
  2. Coordinates RN and Lactation staffing across four clinics through the creation and maintenance of the master schedules and collaboratively works with the schedule group to meet organizational staffing needs and maximize resources
  3. Establishes performance standards and measurements for the RN and Lactation teams, conducts annual reviews and regular employee performance check-ins while coaching and providing performance feedback to staff to ensure their continued success and development.
  4. Coordinates and implements phone triage and lactation workflows, using tracking and documentation systems to capture the phone triage activities and duties.
  5. Coordinates, tracks, and communicates Pediatric Nurse Advice Line coverage between COPA, Call-Center and Randall Pediatric Phone Advice Line.
  6. Develops and participates in maintenance of clinical policies and procedures and patient education materials
  7. Accountable for overall daily, weekly, and monthly time and attendance for RN and Lactation team members.
  8. Demonstrates an in-depth knowledge of clinical informatics and is the point of contact for Epic and IT needs for the RN and Lactation team members
  9. Responsible and accountable to meet clinical operation key performance indicators (KPIs) and regular budget monitoring
  10. Assists in the identification of gaps or areas of low performance in comparison to benchmarks in KPIs, QIMs, and PCPCH standards and supports the organization in ongoing work in Quality Improvement.
  11. Develops training materials and organizes training opportunities for clinical team members as appropriate and collaborates with other team leaders to coordinate improved practices.
  12. Works to ensure compliance with department processes, documentation and attestation requirements directly tied to the PCPCH Program Standards.
  13. Facilitates communication between the patient, physicians and other team members and works cooperatively with other members of the treatment team and community partners
  14. Provides management and leadership expertise to all staff when problem solving is needed with patient/family issues, complaints, procedure/process clarification, or in the absence of a staff member’s direct manager.
  15. Oversees vaccine management and handling procedures and processes; coordinates VFC site visits, fridge calibration and monitoring systems; liaison with vaccine representatives.
  16. Plan, organize, coordinate seasonal flu clinic staff, schedules, processes, and vaccine supply.
  17. Plan, organize, and coordinate AHA Basic Life Support for Healthcare Provider classes for the clinical departments.
  18. Provides regular updates to the Director, discussing trends and recommending solutions for improvement when challenges or opportunities arise.
  19. Works directly with Human Resources in the recruitment process of new clinical service team members utilizing successful interviewing, onboarding, and using excellent communication skills.
  20. Other duties as assigned.

COPA employees are a close-knit group that collaborates to ensure all children are well served. We focus on maintaining a culture of high performance in a personable work environment. The right candidate has a history of positive interactions in team environments, and friendly demeanor toward people of all ages and backgrounds. COPA provides a competitive total pay and benefits package.


Education, Certification & Licenses:

  • Education Required: Bachelor’s degree in Nursing.
  • Education Preferred: Master’s degree in health-related field.
  • Required: Current RN licensure with the Oregon State Board of Nursing. Valid Oregon Driver’s License. AHA Basic Life Support for Healthcare Provider.
  • Preferred: Certification in pediatrics, nurse leadership, case management or lactation.

Professional Experience:

  • Required: Five years of nursing experience with 2 years of healthcare management experience.
  • Preferred: Pediatric nursing. Management experience in Nursing, Care Coordination, or Case Management. Epic EMR experience preferred. Proficient with Microsoft Office Suite. Bilingual in Spanish and English a plus.

Physical Requirements:

Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone or through use of other required technology. Sitting or standing for long periods of time. Frequent repetitive motion includes computer keyboard use, reaching with hands and arms, and walking. Occasional lifting and or moving up to 30 pounds and on rare occasion up to 50 pounds. Specific vision abilities required include viewing computer monitor for long periods of time, close vision, distance vision, color vision, peripheral vision, and depth perception. Must be able to wear appropriate personal protective equipment (PPE) as required.

Working Conditions:

Standard medical office; may be eligible for combination of on site and home office. The employee is subject to hazards including a variety of physical conditions such as proximity to mechanical parts and chemicals including odors. The employee has been identified as having the likelihood of occupational exposure to blood and other potentially infectious materials, therefore are included in the OSHA Exposure Control Plan with specification for preventing contact with the above materials. Travel between COPA clinics and business office as required.

If this opportunity resonates with you and you can demonstrate a history of high quality, service-oriented performance, we welcome your application! Please submit a cover letter explaining your desire to work in Pediatrics, your current resume and apply online at

About COPA - Central Oregon Pediatric Associates (COPA) has provided excellent, comprehensive, and compassionate medical care to children in Central Oregon for over 45 years. Our mission is to provide all children with outstanding medical care and exceed their expectations in a friendly and welcoming environment. COPA is a thriving, independent partnership whose healthcare quality measures exceed all medical care facilities in the region. In addition to pediatric primary care services and procedures, COPA’s Pediatric Center of Excellence also provides behavioral health specialists, lactation services, care coordinators, and newborn patient advocates. We are committed to serving families where English is not the first language and have interpreters at every location and all shifts. COPA hosts in its clinics over a dozen visiting pediatric specialists from children’s hospitals in Portland, Oregon. COPA has four convenient locations in Bend and Redmond and is open seven days a week with extended hours and offers 24/7 telephone pediatric nurse advice.

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