COVID-19 Case & Contact Investigator
Salary $4,029.00 - $5,143.00 Monthly
Location 98337-1866, WA
Job Type Provisional (Lasting up to 2 years with benefits)
Department Community Health Division
Job Number 2021-030
Closing 9/30/2021 11:59 PM Pacific
The COVID-19 Case & Contact Investigator, in the classification of Disease Investigation Specialist (DIS), will perform communicable disease investigation and surveillance activities in response to COVID-19. The COVID-19 Investigator will work under direct supervision of a member of the COVID-19 Management Team and within a multidisciplinary team of public health professionals, in consultation with the Assistant Community Health Director, the Community Health Director, and the Health Officer.
The COVID-19 Investigator will participate in activities that include the facilitation and investigation and follow-up of reported COVID-19 cases and contacts. Response activities also include entering information in disease reporting and contact monitoring systems, communicating, and providing guidance to clients and affected community partner organizations and businesses, responding to outbreaks, and providing prevention and intervention guidance.
Our current COVID-19 response is conducted 5 days a week, Monday-Friday, with an 8-hour per day schedule. Current hours of operations in response to COVID-19 are 8:00 a.m. to 4:30 p.m. Weekends and evening may be necessary.
This position is in-office. Incumbents will report to work at the Norm Dicks Government Center in downtown Bremerton.
This position is a 100% full-time equivalency (FTE) assignment, working Monday-Friday, 8-hour days. Occasional remote work or telecommute options may be considered after adequate training has been completed.
Due to the uncertainty of the current pandemic, the COVID-19 Investigator position is considered a provisional appointment. A provisional appointment may be made for a period of time up to two (2) years in duration. Provisional employees are entitled to all Health District benefits afforded regular status employees.
Applications will be reviewed upon receipt. Qualified candidates will be contacted as selected for interview via Zoom and may be contacted prior to the closing date.
- Interviews people with suspected or confirmed COVID-19 and provides appropriate isolation/quarantine guidance using excellent verbal communication skills which includes telephone interviews to collect details about risk to others and probable mode, method, and location of transmission.
- Engages with cases and contacts to establish positive rapport by using a variety of interviewing techniques.
- Participates in daily case monitoring calls.
- During case investigations, identifies and assesses case and contact needs and makes referrals as appropriate.
- Determines a person’s close contacts during their infectious period.
- Addresses questions and concerns while employing de-escalation skills and the use of motivational interview techniques as needed.
- Engages with community partner organizations and businesses to assess COVID-19 exposures, transmission and provide prevention and intervention guidance.
- Participates in the daily COVID-19 Response Team meetings to receive and share information about current cases that may impact other team members and timely address difficulties.
- Follows recommendations established by WAC and other local, state, and national standards for disease mitigation, prevention, and control.
- Utilizes Zoom and other electronic communication programs to attend meetings and receive training.
- Notifies close contacts of their potential exposure to COVID-19 while adhering to confidentiality laws and protocols, including HIPAA.
- Stays current on HIPAA and ensures confidentiality of personal health information, maintaining compliance as required by statute.
- Utilizes various HIPAA compliant resources to locate and/or engage with cases and contacts who may be difficult to reach or reluctant to engage in conversation.
- Solves problems as they arise related to isolation/quarantine, specialized patient care, and wrap-around service needs.
- Assists District COVID-19 subject matter experts who provide assistance and guidance during an outbreak response.
- May assist in the distribution of educational materials and handouts.
- Keeps current with changes and updates from the State Department of Health, the CDC, and local health officials in regard to COVID-19 and best practices.
- Accurately drafts and sends effective written communications in a timely manner.
- Models cultural competency, and is willing to increase knowledge in regard to Adverse Childhood Experiences, and other areas of importance.
- Accurately completes data reporting in house and in State data systems in a timely manner.
- May be required to complete timely and accurate random moments to comply with contractual requirement of Medicaid Administrative Match.
- Accurately completes and submits electronic timecard on a weekly basis as required.
- Responds to public health emergencies as required by the District.
- Works within a collaborative team-oriented environment; contributes openly, respectfully disagrees, understands the ideas of others, listens well and works for consensus.
- Models a Lean Six Sigma organization culture that promotes the practice of respect for people, openness, trust, safety, transparency, collaborative problem solving, managing with data, in the pursuit of continuous improvement and assurance.
- Establishes and maintains cooperative, effective working relationships with coworkers, other District employees, and the general public using principles of good customer service.
- Reports for scheduled work with regular, reliable, and punctual attendance.
- Performs other duties as assigned.
ENVIRONMENT & PHYSICAL DEMANDS
- Work is performed primarily indoors in clinic and office environments, with occasional travel to attend meetings, conferences, seminars, etc. Work may also be performed in the field (physician’s offices, offsite clinics, public non-profit organizations, etc.).
- Requires the ability to communicate with others orally, face to face, and by telephone.
- Requires manual and finger dexterity and hand-eye-arm coordination to write and to operate computers and a variety of general office equipment. Requires mobility to accomplish other desktop work, retrieve files, and to move to various District locations.
- Requires visual acuity to read computer screens, printed materials, and detailed information.
- Duties may require carrying a cell phone or other electronic device to provide on-call coverage, as well as being available to work as needed to meet District needs, which may include evenings, weekends and holidays and/or on a 24/7-hour basis.
- Exposure to individuals from the public who are upset, angry, agitated and sometimes hostile, requiring the use of conflict management and coping skills.
- Frequently required to perform work in confidence and under pressure for deadlines, and to main professional composure and tact, patience and courtesy and all times.
- Ability to move freely throughout the work setting and to respond to emergency situations quickly.
- While performing occasional site visits, the incumbent encounters unsanitary conditions, animals (pets), and clients and/or family members who are smoking, exposing the incumbent to second-hand smoke which may cause allergic reactions and/or illness.
- The incumbent is exposed to emotionally disturbing experiences. The incumbent is expected to remain calm, controlled, and professional regardless of the situation and to demonstrate care and compassion to the client, family members and others involved in the situation.
- Regularly the incumbent will be required the ability to lift/and or carry objects and materials up to ten pounds. Occasionally, the incumbent in this position may be required to lift/carry objects up to twenty pounds; rarely the incumbent may be required to lift/carry objects up to fifty pounds.
- May be required to stay at or return to work during public health incidents and/or emergencies to perform duties specific to this classification or to perform other duties as requested in an assigned response position. This may require working a non-traditional work schedule or working outside normal assigned duties during the incident and/or emergency.
- Required to wear a face covering or mask while working. Appropriate physical distancing is also required. Masks will be provided by the employer. This is an in-office assignment.
Education & Experience
- Bachelor’s degree in a public health, sciences, or health care field and one year of related work experience; or any equivalent combination of education and experience that demonstrates competency.
Incumbents with additional credentials will be appropriately classified and paid per the District’s systematic arrangement of positions according to established common criteria and in consideration of skills, abilities, credentials, and qualifications.
Licenses, Certificates & Other Requirements
- Incumbents must obtain required digital certificate for access into the Secure State Reporting Portal.
- Performance of job duties requires driving on an occasional basis, a valid Washington State driver’s license, the use of a personal vehicle when a District fleet vehicle is not available, and proof of appropriate auto insurance.
Agency Kitsap Public Health District
Address 345 6th Street, Suite 300
Bremerton, Washington, 98337
Phone 360-728-2294 Karen Holt