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Executive Director Access Transformation, Cleveland, OH


Organization: Cleveland Clinic
Category: Executive Director
Location: Cleveland, OH
Date Job Posted: November 16, 2021
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This position will lead our efforts in transforming Patient Access to create a consistent, convenient, and frictionless patient experience. The Executive Director, Access Office Administration reports to the Chief Improvement Officer and is responsible for developing and implementing an enterprise-wide access strategy to enable this future state experience. Responsible also for creating and applying enterprise-wide standards in collaboration with designated physician leadership, overseeing all Access Navigators across the enterprise, and implementing access initiatives in collaboration with stakeholders, including IT, Marketing and Finance.

Education:

  • Bachelor's degree in Business Administration, Health Care Administration or related field required.
  • Master's Degree preferred.

Work Experience:

  • A minimum of 15 years of professionally and functionally relevant experience, including a minimum 7 years of demonstrated management experience.
  • Offset: A Master’s degree and a minimum of 10 years of professionally and functionally relevant experience, including a minimum 7 years of demonstrated management experience.
  • Experience in in transforming organizations with a record of delivering excellent results in a complex organization.
  • Experience in working effectively at senior management levels to impact and influence decision making.
  • Health care experience preferred.

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