Emergency Services Program Manager, Montrose, CO

Responsible for co-supervision with emergency services management team of programs in the emergency services department. Reports directly to the Assistant Clinical Director of Crisis Walk-In Center and supports identified program operations under limited supervision. The goal of The Center’s emergency services system is to respond to 24-hour daily program care for individuals presenting with a behavioral health crisis.

• Oversees coordination of emergency services to include Crisis Walk-In Center, Discharge Planning, and Mobile Crisis teams.
• Provides ongoing supervision to identified emergency services staff.
• Coordinates employee training and coaching to meet agency standards and scope of identified staff position.
• Facilitates ongoing training regarding crisis intervention and emergency-oriented topics.
• Reviews and monitors employee Key Performance Indicators and supports corrective action and employee development and training as identified.
• Maintains identified team scheduling for program operations.
• Documents supervision contacts in The Center’s performance management system and conducts annual reviews within the scheduled timeframe.
• Compliance with contract and regulatory entities.
• Maintains partnership with community partners.
• Facilitates monthly emergency services staff meetings.
• Directs practices and objectives that will provide a mission-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, customer service, problem solving, and implementing change.
• Participates in Emergency Services Management on call rotation for Crisis Walk-In Center. Provides consultation, direction and leadership for on-call emergency services staff to include evenings and weekends. Will ensure operations of the facility during on call to include direct unit coverage.
• Provides community agency education to increase awareness of The Center’s emergency service system (e.g. schools, jails, courts, emergency rooms, etc.)
• Coordinates debriefing services within the community, as needed and requested
• Oversees and monitors compliance with clients on certification or Conditional Release.
• May provide crisis intervention, evaluation, and case management services to clients accessing the emergency services system.
• Maintains client charts according to the standards outlined in the record keeping procedures, administrative procedures, and quality assurance procedures of The Center.
• Completes all paperwork required by the agency in a timely manner.
• Makes recommendations for program development and improvement.

Education, Experience, Certifications

• Master’s level degree in one of the recognized mental health professions required
• Colorado state licensure – LCSW, LPC, or LMFT required
• Certified Addiction Counselor II or higher a plus
• Training in conducting diagnostic evaluations to establish differential diagnosis and treatment plans
• Minimum of 2 years emergency service/crisis intervention experience required
• Minimum 2 years supervisory/administration experience required
• Must have a valid Colorado driver license

Interested candidates can apply on the Careers page for The Center for Mental by following this link, https://centermh.org/careers/.