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Emergency Services Program Manager, Montrose, CO


Organization: The Center for Mental Health
Category: Manager
Location: Montrose, CO
Date Job Posted: April 27, 2022
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Responsible for co-supervision with emergency services management team of programs in the emergency services department. Reports directly to the Assistant Clinical Director of Crisis Walk-In Center and supports identified program operations under limited supervision. The goal of The Center’s emergency services system is to respond to 24-hour daily program care for individuals presenting with a behavioral health crisis.

  • Oversees coordination of emergency services to include Crisis Walk-In Center, Discharge Planning, and Mobile Crisis teams.
  • Provides ongoing supervision to identified emergency services staff.
  • Coordinates employee training and coaching to meet agency standards and scope of identified staff position.
  • Facilitates ongoing training regarding crisis intervention and emergency-oriented topics.
  • Reviews and monitors employee Key Performance Indicators and supports corrective action and employee development and training as identified.
  • Maintains identified team scheduling for program operations.
  • Documents supervision contacts in The Center’s performance management system and conducts annual reviews within the scheduled timeframe.
  • Compliance with contract and regulatory entities.
  • Maintains partnership with community partners.
  • Facilitates monthly emergency services staff meetings.
  • Directs practices and objectives that will provide a mission-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, customer service, problem solving, and implementing change.
  • Participates in Emergency Services Management on call rotation for Crisis Walk-In Center. Provides consultation, direction and leadership for on-call emergency services staff to include evenings and weekends. Will ensure operations of the facility during on call to include direct unit coverage.
  • Provides community agency education to increase awareness of The Center’s emergency service system (e.g. schools, jails, courts, emergency rooms, etc.)
  • Coordinates debriefing services within the community, as needed and requested
  • Oversees and monitors compliance with clients on certification or Conditional Release.
  • May provide crisis intervention, evaluation, and case management services to clients accessing the emergency services system.
  • Maintains client charts according to the standards outlined in the record keeping procedures, administrative procedures, and quality assurance procedures of The Center.
  • Completes all paperwork required by the agency in a timely manner.
  • Makes recommendations for program development and improvement.

Education, Experience, Certifications

  • Master’s level degree in one of the recognized mental health professions required
  • Colorado state licensure – LCSW, LPC, or LMFT required
  • Certified Addiction Counselor II or higher a plus
  • Training in conducting diagnostic evaluations to establish differential diagnosis and treatment plans
  • Minimum of 2 years emergency service/crisis intervention experience required
  • Minimum 2 years supervisory/administration experience required
  • Must have a valid Colorado driver license

Interested candidates can apply on the Careers page for The Center for Mental by following this link, https://centermh.org/careers/.


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