Customer Care Coordinator 1 (Remote), Beaverton, OR

Schedule: Monday - Friday 8am to 5pm (PST) *This role is remote but may require in-office training 1 day per week and webcam visibility for team meetings and/or training as needed.

In this position you will have the following responsibilities:

• Research and respond to member, provider, employer group and other internal and external questions, concerns, needs. Provide education to both members and providers as appropriate.
• Advocate for the customer. Explain benefits in a detailed and courteous manner so they are understood. Educate members to promote utilization of products and services to their full advantage and to optimize the value of their healthcare dollar.
• Critical thinking skills in order to problem solve when a root cause of an issue is not apparent.
• Ability to work in a Multi-Channel Contact Center environment both by phone, in person and over email.
• Facilitate resolution of member or provider's issues in a timely, efficient and professional manner.
• Document all calls in accordance with company standards and resolve inquiries at point of service when appropriate. First call resolution is the desired outcome.
• Demonstrated data entry skills and PC processing skills in a Window based environment.
• Strong verbal, written and interpersonal skills.
• Skillful at providing and receiving feedback to improve personal performance and team effectiveness.
• Multi-tasking skills with the ability to talk and type.

Required qualifications for this position include:

2 years experience in a high pressure customer facing service environment with a proven track record of learning and applying complex concepts.

Preferred qualifications for this position include:

• Basic medical terminology, CPT, ICD9-10 coding knowledge
• Behavioral Health knowledge

Education, Experience, Certifications

2 years experience in a high pressure customer facing service environment with a proven track record of learning and applying complex concepts.

To Apply

Visit: https://providence.taleo.net/careersection/external/jobdetail.ftl?job=348968