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Director of Outpatient Treatment Services, Phoenix, AZ

Organization: Native American Connections
Category: Director
Location: Phoenix, AZ
Date Job Posted: October 12, 2022
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Director of Outpatient Treatment Services
Behavioral Health · Phoenix, Arizona

*We required COVID-19 Vaccination; Religious and Medical Accommodations are available upon review.


The Outpatient Treatment Services Director is responsible for the daily clinical oversight and management of all adult outpatient services at NAC. The Outpatient Treatment Services Director develops, directs and supervises the outpatient behavioral health clinical processes, programs and staff in delivering a broad range of substance use and other integrated health services designed for and provided to young adults, adults and families struggling with substance use and/or co-occurring disorders.


  • Responsible for the clinical and financial stability of the Outpatient Program to include documentation of staff supervision and/or oversight and provides regular supervision reports consistent with NAC policy and procedures.
  • Presents business development strategies and plans to NAC Leadership for additional innovative programming opportunities.
  • Familiar with Arizona Medicaid Health Plans and develops relationships with community partners for ongoing referrals from local integrated health clinics.
  • Ensures proper coordination of care within client treatment and discharge planning processes and meetings, including external provider/agency coordination of care.
  • Participates in the development/refinement and manages the fidelity of the clinical curriculum with regular staff observation
  • Supervises and ensures timely documentation completion and maintenance of accurate client medical records in accordance with NAC policies, procedures and local, state and federal regulations.
  • Trains, Supervises and evaluates front desk staff, grant-assigned staff and all clinical/support staff; maintains documentation of staff supervision and/or oversight and provides regular supervision reports consistent with NAC policy and procedures.
  • Oversees front desk processes to ensure efficient and appropriate flow of referrals and assessment accessibility for all clients seeking services.
  • Markets services to potential referral sources; tracks marketing progress based on referrals made.
  • Oversees and provides clinical oversight for current grant awards and subcontractor agreements including SAMHSA TREE grant.
  • Creates, analyzes and creates quarterly reports on Quality Management data at minimum including evidence of clinical program outcomes based on metrics to ensure continuous quality improvement.
  • Collaborates with Director of Quality and Compliance to complete any PIPs, CAPs as a result of program audits.
  • Collaborates with Training and Staff Development Manager to ensure proper training provided for Outpatient staff for all areas of need and further develops workforce development program.
  • Acts as an NAC “super user” and assists staff with any needed technical support in proper documentation within Electronic Health Record
  • Collaborates with Integrated Clinic staff to ensure holistic and comprehensive physical and behavioral health services are provided for clients as needed.
  • Actively participates in Policy and Procedure and Quality Management Committees.
  • Assists with creation of policies, procedures and overall organizational operations.
  • May provide individual, group and family counseling, and assessments, including diagnostics as needed.
  • Supports and actively engages in practices of inclusion through Cultural and Linguistically Appropriate Services (CLAS) Standards.
  • Other duties as assigned


  • Mission
  • Interpersonal Communication
  • Collaboration and Teamwork
  • Screening and Assessment
  • Care Planning and Care Coordination
  • Quality of Work/Intervention
  • Cultural Competence and Adaptation
  • Systems Oriented Practice (Work Efficiency/ Punctuality/Attendance)
  • Productivity
  • Practice-Based Learning and Quality Improvement
  • Informatics
  • Initiative/Resourcefulness
  • Dependability
  • Professional Behavior- Attitude/Enthusiasm


  • Master’s Degree required.
  • Independently licensed by the Arizona Board of Behavioral Health Examiners as a Counselor, Social Worker, or Marriage and Family Therapist
  • Approved supervisor with Az Board of Behavioral Health Examiners (Able to obtain within 60 days)


  • Minimum of 5 years substance use treatment experience and in providing direct clinical supervision and leadership to direct care staff.
  • Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
  • Demonstrate excellent written and oral communication skills.
  • Excellent customer service skills.
  • Experience in working with the Native American population preferred
  • Experience working with Az Medicaid plans
  • Must demonstrate critical thinking, problem- solving and organizational and time management skills.
  • Demonstrates a working knowledge of local, state and federal standards and State licensure requirements.
  • Requires strong managerial, leadership skills and team approach.
  • Requires strong clinical skills
  • MS Office proficiency
  • Fingerprint Clearance Card.
  • Bilingual- Spanish desired


  • Able to sit, stand walk with/ without accommodations.

NATIVE AMERICAN PREFERENCE: Preference is given to qualified Native American Applicants in accordance with the Indian Preference Act. If claiming a preference, a copy of valid documentation will be necessary.

DRUG FREE WORKPLACE: Native American Connections is a drug-free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited.


This position is considered to be Exempt for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws.

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