Health Clinic Manager of Support Services, Bellingham, WA

Health Clinic Manager of Support Services
Bellingham, WA

Job Type Full-time

Description

Compensation:

• Exempt/Salary
• New hires are placed on our starting wage scale of $87,800 to $108,000 per year
• Based on performance, there is room to grow on our full wage scale of $87,800 5o $128,200 per year

Work Schedule: Primarily Monday-Friday (2-3 Saturdays per year as part of Saturday supervisor rotation)

Who We Are

Unity Care NW is a private, non-profit, federally qualified health center (FQHC) that has been proudly and successfully serving the greater Whatcom County area since 1982. With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health and dental care, as well as pharmacy services to a diverse and often underserved patient population of all ages. Employing almost 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve.

What We Value

• Respect
• Integrity
• Accountability
• Collaboration
• Innovation

We have an inclusive culture and strive to demonstrate our Values in Action in all that we do. We value each individual on our team and aim to onboard a diverse workforce of the very best talent, whose ambitions and values align with ours.

Job Summary

As the Support Services Manager, you would be responsible for managing the call center, referrals, Health Information Management (HIM) and front desk operations of UCNW. Duties include:

1. Managing staff of the Support Services functions
2. Partnering and collaborating with program Operations Managers and Leadership Teams to assure provider service levels are met.
3. Managing & owning projects, initiatives, annual goals & objectives, and grants/contracts for the support services departments.
4. Managing customer service and patients’ experience of care.
5. Providing input to and assuring achievement of the annual quality performance measures and targets for the support services departments in collaboration with the QI Manager.
6. Managing the financial health of the department in collaboration with the department leadership team.
7. Managing staff and patient safety for support services departments.

What We Offer

• A friendly and collaborative team environment
• A competitive compensation package
• Ongoing, in-house leadership training
• 1-on-1 executive coaching with our Organizational Development Specialist

Generous benefits including:

• Medical, dental, & vision insurance
• 401(k) retirement plan with employer match after 1 year of eligibility
• 6 paid holidays
• Generous paid time off of 160 hours accrued in Year 1 gradually increasing to 248 hours per year over 10 years
• Other paid leaves for Bereavement, Jury Duty, Bone Marrow/Organ Donation & Severe Weather Pay
• Life/AD&D insurance
• Variety of optional insurances including Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, and Travel as well as Identity Theft Protection
• Flexible Spending Account
• Employee Assistance Program
• Alternative transportation incentives
• Healthy Living reimbursement
• Unique programs including Medical Hardship Payroll Loans, Employee Referral Bonus, Will preparation services & a gym discount
• Employment that counts towards eligibility for Public Service Loan Forgiveness – details can be viewed at Federal Student Aid.

Requirements

• 3 years’ experience in a health care setting
• 3 years’ supervisory experience
• Advanced general skills, including written and verbal communications skills, computational and computer skills, critical thinking and analytical skills, and mathematical knowledge at a level typically acquired through completion of a general bachelor’s degree program.

Preferred Qualifications

• Demonstrated knowledge of healthcare operations, scheduling and patient flow.
• Strong skills in leadership, communication, reporting & conflict resolution
• Ability to demonstrate cultural awareness and competency
• Ability to multi-task, manage multiple priorities, work in a fast-paced environment, and remain flexible in stressful conditions
• Ability to maintain strict confidentiality with medical records, personnel, and business information and conform to Health Insurance Portability and Accountability Act (HIPAA) regulations
• Ability to learn and apply continuous quality improvement processes
• Ability to collaboratively and effectively work across multiple departments towards a common solution
• Ability to travel within Whatcom County between UCNW facilities or outside of Whatcom County for meetings or trainings
• Ability to communicate bilingually in Spanish or Russian, a plus

Candidates who meet the requirements & have applicable experience or similar qualifications are encouraged to apply!

About Bellingham

Live in a community consistently rated as one of the most desirable in the USA! Nestled on Bellingham Bay at the foot of the Cascade Mountains just a short distance from Seattle, Vancouver BC, and the San Juan Islands, Bellingham is home to over 90,000 people and surrounded by several charming small towns. Enjoy all the area has to offer:

• Recreational & Outdoor Activities (Hiking, Biking, Skiing, Snow Boarding, Fishing, Sailing, Kayaking, & Camping)
• Excellent Schools (University, Community College, Technical School, & Outstanding K-12 Educational System)
• Small Town or City Living (Unique Shops, Local Festivals, Farmers Markets, Berry Picking, & Community Events)
• Cultural Activities (Theater, Music, Independent Films, Museums, Art Studios, & Diverse Local Restaurants)

To Apply

If you’re passionate about everyone having the opportunity to live their healthiest life, please visit our Careers Page to apply at www.unitycarenw.org or contact Vicki Curtis, Provider Recruiter, at hr@ucnw.org or 360-788-2661. For news on our organization & future job postings, please follow us on LinkedIn at https://bit.ly/363mfhv!

Unity Care NW has an Employee Health Program for the safety of our patients and staff. The program requires that all employees receive annual flu vaccines. UCNW also requires vaccination against COVID-19 as a vital public health measure that has truly been life-saving. We are proud of the leadership role we’ve played in protecting our community from this devastating virus. Following CDC and state guidelines, we have granted a very limited number of exemptions for employees who qualify.